Curtis St. Onge
Plainville,MA
Summary
Qualified and skilled Director of Facilities bringing professionalism and 9 years’ experience overseeing a wide range of fast-paced operations. Background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Facilities
Human Services Management(HSMC)& Evergreen Center
03.2023 - Current
- Over seeing all facility operations from HSMC, Evergreen Center, Beacon ABA therapy, and Criterion Child Enrichment centers.
- Negotiated favorable contracts with vendors, resulting in significant cost savings for the organization.
- Collaborated with architects, engineers, contractors, and project managers to optimize building functionality during new construction projects.
- Conducted thorough assessments of existing facilities to identify areas requiring upgrades or repairs for improved functionality and aesthetics.
- Developed training programs to enhance employee competencies and improve overall job performance.
- Coordinated large-scale renovation projects, minimizing disruption to business operations while maximizing aesthetic improvements.
- Managed multi-million-dollar budgets, ensuring fiscal responsibility and optimal resource allocation.
- Enhanced facility efficiency by implementing cost-saving measures and streamlining operations.
- Increased safety standards by developing and enforcing comprehensive safety protocols for all facilities.
- Maintained facility grounds, equipment, and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Reviewed and oversaw construction and renovation projects.
- Prepared reports and schedules with accuracy.
Maintenance Foreman
Human Services Management(HSMC) & Evergreen Center
10.2021 - 03.2023
- Overseeing maintenance operations at HSMC, Evergreen Center, Beacon ABA therapy, and Criterion Child Enrichment center.
- Collaborated with other departments, working together to achieve organizational goals and objectives.
- Assisted in budget preparation, effectively managing resources to optimize departmental expenditures.
- Increased overall facility efficiency through the development and execution of strategic maintenance plans.
- Enhanced relationships with suppliers/vendors leading to better pricing options on materials/services used in daily operations.
- Developed customized work order systems to streamline maintenance requests and prioritize tasks efficiently.
- Conducted regular staff meetings, fostering open communication among team members for improved performance.
- Enhanced safety standards by conducting regular inspections and addressing potential hazards proactively.
- Managed a team of technicians, ensuring proper training and adherence to company policies and procedures.
- Strengthened regulatory compliance by staying up-to-date on industry standards and implementing necessary changes as needed.
- Reduced downtime with thorough troubleshooting and timely repair of machinery malfunctions.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Supervised 10 employees and scheduled shifts.
- Provided guidance to management regarding project bids for onsite improvements.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Organized ongoing maintenance schedules to boost system performance.
Ramp Agent Supervisor
Flight Level Aviation
06.2021 - 10.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Implemented effective communication protocols between ramp agents and other airport departments for better collaboration.
- Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Coordinated ground crew activities to complete objectives on schedule.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Assisted fueling teams in monitoring fuel levels during refueling operations, ensuring accurate readings for each flight''s requirements.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
Cleaner Supervisor
Poirier Sales And Service
04.2020 - 10.2021
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Continuously updated knowledge of industry standards, regulations, and best practices through participation in professional development courses and conferences.
- Mentored new supervisors, sharing my expertise in overseeing teams of cleaners and providing guidance on how to effectively manage their own staff members.
- Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Custodial Supervisor
Norfolk County Agricultural High School
09.2015 - 06.2021
- Assigned job duties and monitored performance against objectives.
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and services.
- Managed inventory of supplies and equipment, ensuring proper usage and cost-effective purchasing decisions.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Coordinated large-scale projects involving multiple departments to ensure timely completion without compromising quality standards or impacting normal operations negatively.
- Assisted in the development of annual budgets for custodial operations based on historical data analysis and anticipated project needs.
- Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
- Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
- Maintained detailed records of all maintenance activities, facilitating accurate budgeting and forecasting efforts.
- Increased employee performance through effective supervision and training.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Ramp Agent
Horizon Aviation
04.2015 - 11.2015
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Maintained clean, orderly work environment free of hazards.
- Managed warehouse operations and verified proper shipment procedures.
Grounds Maintenance Supervisor
Norfolk County Agricultural High School
09.2012 - 04.2015
- Enhanced landscape aesthetics by implementing effective grounds maintenance strategies and techniques.
- Collaborated with other departments to coordinate facility needs, enhancing overall functionality and appearance.
- Preserved the structural integrity of walkways, fences, and signage through routine inspections and repairs.
- Improved safety standards by identifying and addressing potential hazards on the property.
- Upheld horticultural standards through careful selection of plants native to the region or well-suited for local conditions.
- Supervised snow removal operations during winter months to ensure safe access throughout the property for staff and visitors alike.
- Reviewed employee performance regularly against established goals, providing constructive feedback aimed at continuous improvement.
- Optimized resource usage by tracking inventory levels and ordering supplies as needed.
- Boosted employee morale by fostering a positive work environment that encouraged teamwork, communication, and professional growth.
- Reduced equipment downtime by conducting regular preventative maintenance checks and repairs.
- Ensured timely completion of projects by developing and adhering to strict schedules.
- Streamlined work processes for increased efficiency, delegating tasks to team members based on their skills and expertise.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Maintained tools and equipment to foster safe and consistent operation.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Directed and supervised construction of fences, decks and other outdoor structures.
- Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
Social media Intern
Numark
07.2011 - 09.2011
- Responsible for the advertisement on social media of the products the company sold.
- Created engaging content to catch attention of potential customers.
- Researched relevant industry trends to develop engaging, topical social media content.
- Supported event promotion efforts through targeted social media posts and cross-promotions with partners.
Education
Associate of Science - Aviation
New England Institute of Technology
East Greenwich, RI09.2015
High School Diploma -
Norfolk County Agricultural Highschool
Walpole, MA05.2013
Skills
- Attention to detail
- Operational Efficiency
- Space Utilization
- Building Maintenance
- Emergency Preparedness
- Dedicated to tasks
- Organization
- Critical thinking
- Budget Control and Implementation
- Operations and Maintenance
- Teamwork and Collaboration
- Predictive/Preventive Maintenance
- Building Code Compliance
- Time Management
- Organizational Skills
- Excellent Communication
- Team Leadership
- Delegation skills
- Professionalism
- Project Management
- Written Communication
- Continuous Improvement
- Construction Management
- Grounds maintenance
- Project Management and Planning
- Variety of machine operations
Licensingcertifications
- MA Driver license
- MA DOT license
- Private Pilot’s license
- FAA Medical
- OSHA 10
- OSHA 30 certificate
Certification
- MA Driver license
- MA DOT license
- Private Pilot’s license
- FAA Medical
- OSHA 10
- OSHA 30
Timeline
Director of Facilities
Human Services Management(HSMC)& Evergreen Center
03.2023 - Current
Maintenance Foreman
Human Services Management(HSMC) & Evergreen Center
10.2021 - 03.2023
Ramp Agent Supervisor
Flight Level Aviation
06.2021 - 10.2021
Cleaner Supervisor
Poirier Sales And Service
04.2020 - 10.2021
Custodial Supervisor
Norfolk County Agricultural High School
09.2015 - 06.2021
Ramp Agent
Horizon Aviation
04.2015 - 11.2015
Grounds Maintenance Supervisor
Norfolk County Agricultural High School
09.2012 - 04.2015
Social media Intern
Numark
07.2011 - 09.2011
Associate of Science - Aviation
New England Institute of Technology
High School Diploma -
Norfolk County Agricultural Highschool
- MA Driver license
- MA DOT license
- Private Pilot’s license
- FAA Medical
- OSHA 10
- OSHA 30
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