Curtis Stream
Pinnacle Promotions
Duluth,GA
12
years of professional experience
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Work History
Senior ECommerce Account Manager
3 Months- Developed and implemented strategic account plans to drive revenue growth.
- Analyzed market trends to identify opportunities for account expansion.
- Collaborated with cross-functional teams to deliver tailored promotional solutions.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Trained and mentored junior staff on best practices for account management and customer service.
- Trained new team members on best practices in e-commerce account management, fostering a culture of excellence within the organization.
ECommerce Account Manager
4 Years 7 Months- Executed e-commerce strategies to enhance online sales performance.
- Managed client accounts, ensuring alignment with customer expectations and business goals.
- Managed multiple e-commerce accounts, achieving increased sales and client retention.
- Monitored industry trends, identifying opportunities for growth within the e-commerce landscape.
- Spearheaded efforts in client retention, consistently maintaining a high level of account renewals and positive feedback.
Project Specialist
2 Years 3 Months- Developed and implemented policies and practices to enhance operational efficiency
- Trained internal client relations and accounting staff on new accounting and ordering software to improve user proficiency
- Facilitate creation and functionality of webstore programs after discovering client needs
- Provide technical support for Magento based ecommerce webstore and internal accounting software
- Train internal client relations and accounting staff new accounting/ordering software
- Facilitated creation and functionality of webstore programs based on client needs assessment
- Develop and implement new policies and practices
Program Manager
3 Years 1 Month- Quoted apparel and promotional goods for franchise programs and events to align offerings with client needs
- Managed inventory for several in-house programs, ensuring availability of products for timely fulfillment
- Managed inventory for several in-house programs
- Executed sales processes of over 2 million pairs of socks for indoor trampoline park from overseas vendor
- Cultivated client relationships to develop tailored sales programs that enhanced marketing initiatives
Inside Sales Representative
7 Months- Cultivated relationships with apparel and promotional goods vendors to support sales initiatives
- Delivered customer service for in-house programs, enhancing client satisfaction
- Monitored order statuses to ensure timely delivery to make sure deadlines were met for events
Creative Media Specialist
1 Year- Contributed to rebranding of Amplifi by developing guidelines and creating internal collateral
- Managed social media posts
- Collaborated with sales and customer relations to create targeted creative solutions
- Created and scheduled engaging social media posts across various platforms.
- Designed and produced multiple sales aids, including presentations, to support sales efforts
- Assisted in the rebranding of Amplifi including guidelines and internal collateral
Education
B.A - Mass Communications
Skills
Software Knowledge: InDesign
Photoshop
Illustrator
Adobe Premiere
Adobe Muse
Adobe Acrobat
Microsoft Office Suite
Google Suite
SalesForce
NetSuite
Timeline
Senior ECommerce Account Manager
Pinnacle Promotions
04.2026 - CurrentRead More
ECommerce Account Manager
Pinnacle Promotions
08.2021 - 03.2026Read More
Project Specialist
Amplifi
11.2018 - 02.2021Read More
Program Manager
Amplifi
10.2015 - 11.2018Read More
Inside Sales Representative
Amplifi
03.2015 - 10.2015Read More
Creative Media Specialist
Amplifi
03.2014 - 03.2015Read More
Georgia College & State University
B.A from Mass Communications
Read More