Curtis Tallie
New Windsor,NY
Summary
- Analyzed business challenges to improve overall operations.
- Daily processing of invoices for accounts payables.
- Forecasted sales and labor projections.
- Conducted group and one-on-one interviews for potential candidates.
- Monitored dining room ensuring guest satisfaction utilizing table touches.
- Conducted performance reviews with staff and managers.
- Emphasized personal development utilizing my extensive training background coaching daily.
- Administered weekly inventory counts, maintaining company targets with my COGs.
- Generated weekly schedule for managers and hourly staff.
- Supervised kitchen to maintain a strict compliance for recipe specified standards.
- Performed line checks shift by shift to ensure the integrity of the product.
- Ability to adapt skills to new procedures and processes.
- Assisted executive chef with creating new recipes for the menu and pricing.
- Processed payroll for entire staff maintaining company labor targets.
- Implemented marketing strategies for sales action plan.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mikes
01.2024 - Current
- Increased sales in a medium volume store
- Train new staff members
- Create weekly schedule for staff
- Conduct inventory for food and beverages
- Conduct opening and closing procedures
- Process Payroll for staff.
- Launch staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Negotiate price and service with customers and vendors to decrease expenses and increase profit.
Drop and Count Shift Manager
Resorts World Casino
11.2022 - 10.2023
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Tracked receipts, employee hours, and inventory movements.
- Managed staff hiring, training and supervision.
- Trained and mentored new employees to maximize team performance.
- Supervised ongoing daily production phases.
Associate Front of House Manager/Bar Manager
TGI Fridays
11.2019 - 02.2022
- Trained Hostess and servers
- Maintained dining room and bar area
- Created schedule for staff
- Conducted inventory for food and beverages
- Conducted opening and closing procedures.
Merchandiser
Frito Lay/Pepsi Co.
12.2017 - 11.2019
- Used picker technology to build orders for all Hudson Valley Region retailers
- Assure order completion
- Received and distributed product and assist in weekly inventory
- Loaded and unloaded trucks, adhere to specific sanitation standards, forklift certified.
General Manager
Just Salad
08.2016 - 06.2017
- Executed eighty percent of sales between the hours of 10:30am-2pm M/F
- Maintained high scores on Yelp customer reviews and secret shopper reviews
- Received and maintained a grade A in the New York State health department inspection.
General Manager
Five Guys Burgers & Fries
10.2014 - 07.2016
- Assisted in the Grand opening of this location
- Responsible for training and developing the entire staff
- Participated in the training of new MITs for the company
- Maintained high score averages with Stretch audits
- Increased mystery shop scores through strategic training with managers and staff.
General Manager
Friendly's
11.2011 - 09.2014
- Managed at multiple locations restoring policies and procedures increasing overall results
- Acquired president's club award multiple times for sales and labor goals
- Assisted the district manager organizing the closure of the Yonkers and Hartsdale location.
General Manager
Quiznos Classic Subs
01.2000 - 08.2011
- Maintained number 1 status in the entire system for 8 years
- Created tools to help improve operations for opening and closing shifts for managers and staff
- Certified managers for the company and franchise partners
- Organized new menu item roll out training with managers and staff.
Regional Trainer/Assistant Manager
Quiznos Subs
01.1997 - 01.2000
- Traveled throughout the mid-west opening 25 locations
- Assisted company and franchise partners with training all staff at new restaurant openings
- Responsible for initial restaurant set up during the initial stages of every new restaurant opening
- Participated in helping to create best practices through my invaluable feedback from every opening
- Striving to create systems that minimize the everyday challenges during a new restaurant opening.
Education
Food and Beverage Management -
State Community College
East Saint Louis, IL01.1997
Skills
- Customer Retention
- Business Growth Initiatives
- Cosmetology
- Goal Setting
- Staff Training
- Scheduling
- Performance Evaluations
- Motivation
- Policy Development and Enforcement
- Product Analysis
- Team Leadership
- Effective leader
Certification
- Serve Safe Certification, 1/30/2025
- Serve Safe Alcohol Certification, 2/5/2022 to Present
- Food Safety Manager, Current
- New York Qualifying Certificate in Food Protection, 12/14/2014
References
Available Upon Request
Timeline
General Manager
Jersey Mikes
01.2024 - Current
Drop and Count Shift Manager
Resorts World Casino
11.2022 - 10.2023
Associate Front of House Manager/Bar Manager
TGI Fridays
11.2019 - 02.2022
Merchandiser
Frito Lay/Pepsi Co.
12.2017 - 11.2019
General Manager
Just Salad
08.2016 - 06.2017
General Manager
Five Guys Burgers & Fries
10.2014 - 07.2016
General Manager
Friendly's
11.2011 - 09.2014
General Manager
Quiznos Classic Subs
01.2000 - 08.2011
Regional Trainer/Assistant Manager
Quiznos Subs
01.1997 - 01.2000
Food and Beverage Management -
State Community College
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