- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Home Automation and Homelab tinkering
- Building computers and servers
- Coding and Programming
- Crafting and DIY Projects
- Playing guitar
- Enjoying time with family and friends
Curtis Taylor
Grass Valley,CA
Summary
Dynamic IT Coordinator with a proven track record at Nevada City School of the Arts and FastlaneTEK, excelling in technical support and problem-solving. Enhanced user satisfaction through proactive system improvements and automation, while maintaining robust network infrastructure. Skilled in IT asset management and fostering strong customer relations, ensuring seamless operations and reduced downtime.
Offering strong foundation in IT principles and passion for learning and growth. Brings understanding of IT infrastructure and software management, with quick ability to grasp new concepts and technologies. Ready to use and develop analytical thinking and technical troubleshooting skills in IT Application Management Specialist role.
Overview
14
14
years of professional experience
Work History
IT Coordinator
Nevada City School of the Arts
10.2019 - Current
- Provided exceptional end-user support to over 150 Employees and 450 Students , resolving technical issues quickly to minimize disruptions.
- Analyzed system requirements and provided recommendations for enhancements to improve user experience.
- Created an environment of continuous improvement by encouraging feedback from end-users on system functionality, leading to ongoing enhancements that increased user satisfaction levels.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Maintained network infrastructure and server operations.
- Conducted routine maintenance checks on IT equipment to ensure optimal functionality.
- Devised scripts and automation tools to improve system efficiency.
- Reduced manual processes, automating routine tasks to free up resources for strategic initiatives.
- Researched and recommended new technologies and strategies for improving system performance.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Implemented robust backup strategies, safeguarding critical data from loss or corruption.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Accounts Payable and Receivable Clerk
Mariani's Inn and Restaurant
01.2018 - 05.2019
- Processed high-volume invoices, ensuring timely and accurate payments to vendors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Facilitated smoother end-of-month closings by collaborating with accounting team to reconcile accounts payable ledgers.
IT Technician and Network Administrator
FastLaneTEK
09.2013 - 05.2019
- Diagnosed and resolved hardware and software issues, ensuring optimal system performance.
- Installed, configured, and maintained network systems to enhance connectivity and security.
- Provided technical support to end-users, facilitating efficient problem resolution through effective communication.
- Researched and identified solutions to technical problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Point of Sale machines.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Assisted IT staff on troubleshooting issues and closing calls.
Website Administrator
Zermenio Enterprises
02.2012 - 03.2013
- Managed website content updates and enhancements to improve user experience.
- Oversaw website performance monitoring and troubleshooting of technical issues.
- Drafted clear product descriptions that highlighted key features and benefits, resulting in increased online sales conversions.
- Managed inventory levels using Amazon Seller Central to optimize stock availability.
- Implemented keyword optimization techniques to enhance product visibility in search results.
Education
GED -
Watsonville Adult Education
Watsonville, CA07.2011
Skills
- Excellent communication and Problem-solving
- Customer support and relations
- Technical support and troubleshooting
- Hardware and software installation
- IT asset management
- Help desk management
- IT infrastructure
- Purchasing and procurement
- Network and server administration
- Mobile device management
Accomplishments
- Documented and resolved over 100 helpdesk tickets in the first month of employment.
- Implemented Multi-WAN failover systems reducing network downtime.
- Upgraded Network infrastructures to improve performance and system security.
- Reduced client issues by effectively fixing root causes to problems rather than using quick ineffective fixes.
- Created effective backup plans reducing chance of severe data loss.
- Enforced strong password standards and multi-factor authentication reducing security risks.
- Deployed and configured hundreds of mobile devices across multiple platforms.
- Skilled in cross-platform environments (Windows, macOS, Linux, and Chrome OS)
Interests
Timeline
IT Coordinator
Nevada City School of the Arts
10.2019 - Current
Accounts Payable and Receivable Clerk
Mariani's Inn and Restaurant
01.2018 - 05.2019
IT Technician and Network Administrator
FastLaneTEK
09.2013 - 05.2019
Website Administrator
Zermenio Enterprises
02.2012 - 03.2013
GED -
Watsonville Adult Education
Similar Profiles
Jillian HalliwellJillian Halliwell
Substitute Teacher at Marysville Joint Unified School DistrictSubstitute Teacher at Marysville Joint Unified School District
Tremaine SamuelsTremaine Samuels
Teacher Assistant/Head Coach at New York City Charter School of the ArtsTeacher Assistant/Head Coach at New York City Charter School of the Arts
Robert WhiteRobert White
Middle School Paraprofessional/ICT Teacher at New York City Charter School of the ArtsMiddle School Paraprofessional/ICT Teacher at New York City Charter School of the Arts
Jaime WiltJaime Wilt
Physical Therapist Assistant at Golden EmpirePhysical Therapist Assistant at Golden Empire
Jeanette WilliamsJeanette Williams
Executive Director at One Source-Empowering CaregiversExecutive Director at One Source-Empowering Caregivers