Summary
Overview
Work History
Education
Skills
Certification
Fiber Optic Fusion Splicing
Timeline
Generic

Curtis Ward

Madison,AL

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 2 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Wire Technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Competent Telecommunications Technician bringing years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Wire Technician

AT&T
06.2023 - Current
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Performed preventive maintenance of telecommunications equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Researched and recommended network and data communications hardware and software.
  • Read blueprints and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.

Warehouse Manager

Canvas Beauty Brand
11.2019 - 05.2023
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Escalation Specialist

Lg Electronics Usa
11.2017 - 11.2019
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Identified and reported trends in customer complaints to improve products and prevent future complaints.
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Escalated customer issues to management for appropriate action to be taken.
  • Trained customers on product usage for increased brand loyalty.

Customer Service Representative

Automation Personnel Services
11.2015 - 11.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Team Memeber

Voith Industrial Services
04.2014 - 03.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

Security Forces Member

USAF
06.2007 - 07.2012
  • Patrolled grounds to monitor status and safety of premises.
  • Responded to emergency situations quickly and calmly for professional support.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Identified and reported suspicious activity to prevent security incidents.
  • Led, managed, and performed force protection duties to protect personnel and resources.
  • Investigated incidents and wrote detailed reports for superior review.
  • Observed CCTV cameras to detect potential threats and respond accordingly.
  • Monitored personnel access and maintained accurate security records.
  • Delivered training sessions to educate personnel on security policies and procedures.
  • Intervened in potentially violent situations to maintain personnel safety.
  • Developed security plans and procedures to protect personnel and assets.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Education

Alabama State University
Montgomery, AL

High School Diploma -

S.R. Butler High School
Huntsville, AL
05.2004

Skills

  • Design Understanding
  • Edging and Mounting
  • Service Requests
  • Monitoring Tests
  • Complex Problem-Solving
  • Cycle Counts
  • Customer Inquiries
  • Employee Performance
  • Soldering
  • Materials Packing
  • Technical Order Interpretation
  • Technical Report
  • Issue Resolution

Certification

  • AWS (Amazon Web Services) presented by Sumitomo Electric Lightwave [ Apr. 17-18, 2003]
  • Certified Level I [Low Voltage Wire Tech ], AT&T - [Jun 3 - Aug 23, 2023]

Fiber Optic Fusion Splicing

Attended a 2 day class held by AWS during the class we specializes in and terminating fiber optic cables to expand telecommunications networks into new areas or to replace existing lines.  Also troubleshoot and perform maintenance to resolve signal problems.  The splicing course is designed to provide the understanding and skills required to operate and maintain a fusion splicer regardless of the experience of the field engineer. 

Timeline

Wire Technician

AT&T
06.2023 - Current

Warehouse Manager

Canvas Beauty Brand
11.2019 - 05.2023

Escalation Specialist

Lg Electronics Usa
11.2017 - 11.2019

Customer Service Representative

Automation Personnel Services
11.2015 - 11.2017

Team Memeber

Voith Industrial Services
04.2014 - 03.2016

Security Forces Member

USAF
06.2007 - 07.2012

Alabama State University

High School Diploma -

S.R. Butler High School

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Curtis Ward