Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Curtis Webb

Las Vegas,Nevada

Summary

With seven years of experience in delivering exceptional guest/customer care, I have honed my skills as a customer service professional. Dedicated to attending to the needs of guests/customers in a timely and hospitable fashion, ensuring their satisfaction. Collaborating with staff members to achieve daily goals, excelling at creative and effective problem-solving when faced with challenging situations.

Overview

1
1
Certification

Work History

Material Handler/Machine Operator

Amazon Warehouse
Rochester, New York
  • Material Handling/ Sorting of Amazon Merchandise
  • Packed items into appropriate containers for shipment.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.

Supervisor

Ben& Jerry's Ice Cream
Denver, Colorado
  • Company Overview: Denver International Airport
  • Denver International Airport
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Front Desk Agent

DoubleTree by Hilton
Denver, Colorado
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Contributed to higher occupancy rates through outstanding customer service.

Cook

Butler Amusements Inc.
San Bernardino, California
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Cook, Customer Service

Christiansen Amusements Inc.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Front Desk

Salvation Army
Charlotte, NC
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Line Operator

Frito Lay
Binghamton, New York

Loaded and unloaded product on and off conveyor line by routinely lifting up to 50 pounds.

  • Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
  • Collaborated with team members to achieve daily production targets and consistently meet deadlines.
  • Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
  • Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
  • Followed best manufacturing practices for operation of production equipment.
  • Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
  • Calibrated and adjusted equipment to achieve quality production.
  • Demonstrated adaptability when assigned to different lines or roles within the facility based on changing business needs or staffing requirements.
  • Adjusted machine feed and speed to correct machine malfunctions.
  • Minimized machine downtime by promptly escalating technical problems to appropriate maintenance personnel for speedy resolution.

Education

Associate of Arts - Culinary Arts

Monroe Community College
Rochester, NY
12.2010

Associate of Arts - Culinary Arts Hospitality

McIntosh College
Dover, NH
12.2001

GED -

Greece Athena
Rochester NY
01-1996

Skills

  • Cash handling
  • Meal preparation
  • Food Service
  • Computer Skills
  • Team Oriented
  • Customer Service
  • Detail Oriented
  • Food Safety Management
  • Restaurant Experience
  • Materials Handling
  • Hotel & Hospitality
  • Warehouse Experience

Certification

  • ServSafe
  • Bartender License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US

Timeline

Material Handler/Machine Operator

Amazon Warehouse

Supervisor

Ben& Jerry's Ice Cream

Front Desk Agent

DoubleTree by Hilton

Cook

Butler Amusements Inc.

Cook, Customer Service

Christiansen Amusements Inc.

Front Desk

Salvation Army

Line Operator

Frito Lay

Associate of Arts - Culinary Arts

Monroe Community College

Associate of Arts - Culinary Arts Hospitality

McIntosh College

GED -

Greece Athena