Summary
Overview
Work History
Skills
Timeline
Generic

Curtis Williams

Country Club Hills,IL

Summary

Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Concierge

Onni Group
Chicago, IL
02.2024 - 10.2024
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.

Maintenance Crew Member

Onni Group
Chicago, IL
05.2020 - 11.2022
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Inspected building interiors and exteriors for needed repairs or replacements.
  • Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
  • Assisted with installation of new equipment when necessary.
  • Cleaned air conditioning units to ensure proper functioning.
  • Maintained inventory of tools and supplies used for repairs and maintenance projects.
  • Responded quickly to emergency situations involving damage caused by storms or other natural disasters.

Customer Service Manager

Steak & Shake
Chicago, IL
09.2018 - 01.2020
  • Responsible for grill cook
  • Drive thru operator cashier
  • And unload truck
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.

Produce Clerk

Ultra Foods
Chicago, IL
07.2017 - 08.2018
  • Responsible for food and produce (inspection)
  • Performed stocking within store (load and unload trucks)
  • Performed sanitation interior store and backroom
  • Performed customer service duties (answered inquiries and concerns)
  • Received and stocked incoming produce shipments.
  • Rotated produce items to ensure freshness.
  • Checked for quality, ripeness, and overall condition of products before stocking shelves.
  • Informed customers about various types of produce available.
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Kept accurate records of inventory levels and restocked as needed.
  • Followed established food safety guidelines when handling perishables such as fruits and vegetables.

ACE Pest Control
12.2012 - 09.2016
  • Responsible for exterminating for bed-bugs
  • Mainly pesticide work

Salt Truck Driver

Arctic Snow & Ice Control
Chicago, IL
12.2012 - 04.2016
  • Responsible for keeping parking lots clean
  • Responsible for keeping walkways clean from snow and ice
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.

Customer Service Representative

Bud Van Lines
Chicago, IL
06.2011 - 03.2012
  • Responsible for Packing
  • Loading Truck Moving shippers
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Skills

  • Ability to lift over 50 pounds
  • Operated heavy machinery: lawnmowers (22-inch motors, subzero, turf tigers, talkers), high powered dishwashers, sandblasters, ovens, floor buffer and waxes, etc
  • Experience with food preparation (line preparation, restaurant, bakery, etc)
  • Experience with sanitation/janitorial
  • Cash Handling
  • Customer Service
  • Front desk support
  • Guest Relations
  • Telephone Etiquette
  • Effective problem solving
  • Reporting capabilities
  • Strong Work Ethic
  • Guest experiences
  • Management interaction
  • Housekeeping

Timeline

Concierge

Onni Group
02.2024 - 10.2024

Maintenance Crew Member

Onni Group
05.2020 - 11.2022

Customer Service Manager

Steak & Shake
09.2018 - 01.2020

Produce Clerk

Ultra Foods
07.2017 - 08.2018

Salt Truck Driver

Arctic Snow & Ice Control
12.2012 - 04.2016

ACE Pest Control
12.2012 - 09.2016

Customer Service Representative

Bud Van Lines
06.2011 - 03.2012
Curtis Williams