Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Curtis Yeakel

118 East Holland Street

Summary

Dynamic Store Manager with proven expertise in retail operations and customer service, honed at Lowes Home Improvement and Walmart. Excelled in enhancing store performance through strategic merchandise displays and efficient team leadership. Skilled in inventory control and customer engagement, significantly raising satisfaction ratings and fostering a loyal customer base.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Accomplished Assistant Manager and Store manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lowes Home Improvment
07.2020 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Store Manager

Walmart
05.2017 - 06.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Assistant Store Manager

Walmart
07.2008 - 05.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Education

Honesdale High School
Honesdale, PA
04.2009

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Employee scheduling
  • Hiring and training
  • Upselling and cross selling
  • Pricing and markdowns

Accomplishments

  • Managed a store that exceeded company expectations in every category during the first half 2018 and the second half of 2019
  • Supervised team of 400 associates and 5 salaried managers
  • Organized and led multiple store remodels to increase store inventory and enhance customer flow
  • Was recognized as the assistant manager of the month for my district in March of 2022

Certification

  • OSHA Certified
  • RAMP Certified
  • Forklift Certification
  • Reach truck certification
  • Scissor lift certification
  • Electric power jack certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Assistant Store Manager

Lowes Home Improvment
07.2020 - Current

Store Manager

Walmart
05.2017 - 06.2020

Assistant Store Manager

Walmart
07.2008 - 05.2017

Honesdale High School

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Curtis Yeakel