CURTIS C. CLARKE
Brooklyn,NY
Summary
Proven leader and strategic planner, adept in operations management and customer relations, with a track record of enhancing customer retention and streamlining business processes at Echelon Cycles. Skilled in negotiation, & relationship building, I excel in driving sales growth and operational efficiency, ensuring a positive impact on the bottom line. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Cycling professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner; Store Manager
Echelon Cycles
05.2019 - Current
- Streamlined purchasing processes, negotiating with vendors for better prices, & payment terms.
- Developed, & maintained strong relationships with customers, resulting in repeat business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, & customer's account operations efficiently.
- Negotiated price and service with customers, & vendors to decrease expenses and increase profit.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Updated and resolved incidents, & managed accessorial charges objectively while maximizing profit.
- Maintained relationships with local suppliers for cost-effective materials.
Writer
Self-employed; Independent Contractor; Freelancer
09.2017 - 05.2019
- Utilized exceptional writing, editing,, proofreading skills to produce engaging, & error free content.
- Collaborated with editors to refine drafts, ensuring consistent tone, & style across various platforms.
- Interviewed individuals by phone, video chat, & in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests, & market trends.
- Wrote, & edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Researched, wrote original content for case studies, emails, & newsletters.
- Brainstormed ideas to create useful content for clients.
- Edited manuscripts prior to publication, ensuring clarity, accuracy, & consistency throughout the text.
- Organized material to research, & complete writing tasks.
- Created comprehensive whitepapers addressing complex issues relevant to client industries.
- Created content for websites, & online publications.
- Consulted with editors to shape story, & eliminate any errors.
- Completed accurate, & polished formatting in line with publishing standards prior to submission.
- Prepared, & submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Collaborated with illustrators, & photographers to enhance content.
- Customized brand message to reach, capture target audience interest, & drive engagement.
- Researched, wrote news stories, articles, & reviews for online publications.
- Consulted with customers to understand project requirements, & purpose.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Translated technical terminology jargon into plain, clear, & concise language.
Personal Trainer
Against The Machine
09.1998 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, & stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans, & monitoring progress.
- Increased client retention through consistent communication, motivation, & support.
- Explained exercise modifications, & contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, & ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Expanded knowledge of industry trends by attending workshops, conferences to help apply new techniques to client programs.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Demonstrated proper form and technique to prevent injury.
- Created comprehensive fitness programs tailored to needs,& goals of each individual.
- Implemented new, & creative exercise routines to keep participants motivated.
- Motivated participants through one-on-one instruction, & positive feedback.
- Provided emergency first aid, & CPR as needed.
Education
Bachelor of Science - Civil Engineering
Howard University
Washington, DC05.1997
No Degree - Chemistry
New York City College of Technology of The City University of New York
Brooklyn, NYHigh School Diploma -
Brooklyn Technical High School
Brooklyn, NY06.1992
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Customer Service
- Business Management
- Business Planning
- Strategic Planning
- Staff Management
- Negotiation
- Sales management
- Decision-Making
- Teamwork, & Collaboration
- Customer Service Management
- Inventory Control
- Inventory Management
- Inventory Tracking and Management
- Purchasing, & planning
- Records Organization, & Management
- Desktops, Laptops, & Mobile Devices
- Customer Retention
- Employee Relations
- Delegating Work
- Operations Oversight
- Direct Sales
- Sales Tracking
- Delegation
- Data Management
- Logistics
- Organizational Structuring
Certification
I am a professional certified bike fitter (Retül Level 1 Fit Technician, BG Fit Technician, F.I.S.T. Basic, Guru Bike Fit, Bike Fit Kit, Serotta Bike Fit Kit (Bike) (SICI), Calfee Bike Fit Kit (Bike)), & a professional certified personal trainer (ACSM, ACE, & ISSA)
Timeline
Owner; Store Manager
Echelon Cycles
05.2019 - Current
Writer
Self-employed; Independent Contractor; Freelancer
09.2017 - 05.2019
Personal Trainer
Against The Machine
09.1998 - Current
Bachelor of Science - Civil Engineering
Howard University
No Degree - Chemistry
New York City College of Technology of The City University of New York
High School Diploma -
Brooklyn Technical High School
I am a professional certified bike fitter (Retül Level 1 Fit Technician, BG Fit Technician, F.I.S.T. Basic, Guru Bike Fit, Bike Fit Kit, Serotta Bike Fit Kit (Bike) (SICI), Calfee Bike Fit Kit (Bike)), & a professional certified personal trainer (ACSM, ACE, & ISSA)
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