Curtis D. Pugh III
Information Technology Analyst
Calera,United States
Summary
Network engineer with over 13+ years of experience in information security and network management. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
PRODUCT SUPPORT TECHNICIAN
Tyco Integrated Security
Birmingham, AL
01.2015 - Current
- Connect to systems remotely to program, troubleshoot, and add users with admin access to operate systems. Also, by resolving technical issues remotely, it prevents service calls, therefore saving money for the department, as well as the customer.
- Measure and monitor effectiveness of multiple technicians for troubleshooting assistance in existing security systems, implemented preventative maintenance procedures, and reduced technical service calls by 50%.
- Run diagnostics to assure proper communication of system to our monitoring center. In event of alarm or fire conditions, proper authorities will be contacted, such as police, fire department, etc. These functions can be performed over landline, network, and cellular communications.
- Helped streamline repair processes for support action consistency.
- Generated system reports to track performance, analyzed trends, and identified solutions to system problems.
- Responsible for training new hires on basic operations of systems supported. Duties may also include listening to phone calls with technicians, to assure proper troubleshooting steps are being implemented.
LAB TECHNICIAN
University Of Alabama At Birmingham (UAB)
Birmingham, AL
03.2010 - 01.2015
- Processed biological specimens and quality control using approved clinical medical laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Collaborated with other departments to establish cohesive laboratory operations.
- Troubleshot and resolved equipment and process issues.
SPECIMEN PROCESSING TECHNICIAN
Trinity Medical Center
Birmingham, AL
05.2008 - 03.2010
- Recorded patient information using Cerner and McKesson computer software.
- Maintained automated pre-analytical blood sample sorting instrument TECAN.
- Conducted tests correctly to obtain accurate results used to support patients' needs and diagnose conditions.
- Communicated patient results with delegated medical personnel.
- Troubleshot inconsistencies and identified errors to trace root causes and implement corrective actions.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
INSTALLATIONS TECHNICIAN
DIRECTV Home Service
Birmingham, AL
04.2006 - 02.2008
- Installed satellite hardware systems, cable integration, and equipment connections.
- Identified and performed troubleshooting and diagnosis on malfunctioning equipment.
- Performed work by applying critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Maintained compliance with regulatory standards and safety requirements.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
Associates - Network Engineering
Virginia College - Birmingham
Birmingham, AL 08.2012 - 06.2014
Skills
Routers
Technical Support
LAN switching technologies
Cisco equipment familiarity
Network Management
Cloud Infrastructure solutions
Firewalls
Remote work support
TCP/IP
Teamwork and Collaboration
Timeline
PRODUCT SUPPORT TECHNICIAN
Tyco Integrated Security
01.2015 - Current
Associates - Network Engineering
Virginia College - Birmingham
08.2012 - 06.2014
LAB TECHNICIAN
University Of Alabama At Birmingham (UAB)
03.2010 - 01.2015
SPECIMEN PROCESSING TECHNICIAN
Trinity Medical Center
05.2008 - 03.2010
INSTALLATIONS TECHNICIAN
DIRECTV Home Service
04.2006 - 02.2008