Curtis Dane Hansen
Winston-Salem,NC
Overview
11
11
years of professional experience
Work History
Engineer I
General Communications Inc -GCI
10.2022 - Current
- Demonstrated adaptability and flexibility in responding to changing project requirements and priorities.
- Led and executed process automation initiatives for GWeN and Pride Business Resource Groups, streamlining repetitive tasks and optimizing workflow.
- Monitored and evaluated performance of automated processes, identifying areas for improvement and promptly addressing any issues.
- Utilized active listening skills during brainstorming sessions to ensure all team members' ideas were heard and considered, demonstrating empathy and openness.
Sales Support Administrator
General Communications Inc -GCI
04.2021 - 10.2022
- Developed and implemented an efficient Sharepoint site for the sales support department, creating a centralized source of truth for processes and information.
- Acted as a liaison between sales, technical teams, and customers to gather requirements and ensure the timely delivery of solutions.
- Supported the sales team in meeting and exceeding targets.
- Collaborated with cross-functional teams to resolve complex customer issues and address challenges.
Specialist II
General Communications Inc -GCI
08.2019 - 04.2021
- Maintained accurate records and documentation of customer interactions.
- Collaborated with team members and supervisors to meet performance targets and improve call center efficiency.
- Acted as a liaison between customers and different departments within the organization to address complex issues.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Took initiative to volunteer and help test/ensure a smooth transition to the new phone system.
Combination Clerk
Carrs Safeway
12.2018 - 01.2020
- Demonstrated exceptional multitasking and organizational skills by efficiently handling various tasks, such as customer service, cash handling, stocking, and inventory management.
- Participated in team meetings and huddles to discuss goals and challenges.
- Fostered a positive and inclusive work environment by promoting teamwork and respect among colleagues.
- Demonstrated the ability to work independently and take initiative to complete tasks efficiently.
Sales Associate
Bed Bath And Beyond
01.2019 - 08.2019
- Demonstrated a goal-oriented and results-driven approach by consistently meeting and exceeding sales targets.
- Adapted quickly to changing situations and resolved customer issues efficiently.
- Participated in regular product training sessions to stay updated on the latest merchandise.
- Utilized organization and time management skills to manage inventory and maintain a well-organized store layout.
Master Tutor | American Sign Language
The University Of North Carolina At Greensboro
06.2016 - 12.2018
- Developed and implemented personalized learning plans for students.
- Conducted regular progress assessments and provided constructive feedback to promote continuous improvement.
- Collaborated with other tutors and faculty members to share best practices and enhance teaching methodologies.
- Managed administrative tasks, such as scheduling tutoring sessions, maintaining student's records, and create session reports.
Senior Residence Advisor
The University Of North Carolina At Greensboro
08.2016 - 05.2018
- Utilized data analysis and feedback to assess the effectiveness of programs and make data-driven decisions.
- Collaborated with other university departments to plan and execute events.
- Acted as a liaison between residents and university administration.
- Effectively managed conflict resolution between residents, promoting open dialogue and finding win-win solutions.
Information Technology Intern
Paul Mitchell Schools, Inc.
06.2014 - 08.2014
- Collaborated with cross-functional teams, including developers, graphic designers, and content creators, to gather requirements and ensure seamless design and development of webpages.
- Applied Agile methodologies, such as Scrum and Kanban, to manage webpage design projects, breaking down tasks into manageable sprints and facilitating daily stand-ups.
- Actively engaged with stakeholders, including marketing, product managers, and end-users, to understand their needs and deliver user-centric webpage designs.
- Managed project timelines and prioritized tasks to ensure on-time delivery of webpage designs.
Drive-Thru Operator
Bojangles
09.2012 - 08.2014
- Facilitated efficient order processing and delivery by coordinating with kitchen staff.
- Leveraged strong communication skills to ensure accurate order taking and address customer inquiries promptly.
- Thrived in a fast-paced, dynamic environment, managing customer demands during peak hours and adapting to unforeseen changes.
- Handled and resolved customer complaints with professionalism and empathy.
Education
Bachelor of Science - Computer Science
The University of North Carolina At Greensboro
Greensboro, NC12.2018
Timeline
Engineer I
General Communications Inc -GCI
10.2022 - Current
Sales Support Administrator
General Communications Inc -GCI
04.2021 - 10.2022
Specialist II
General Communications Inc -GCI
08.2019 - 04.2021
Sales Associate
Bed Bath And Beyond
01.2019 - 08.2019
Combination Clerk
Carrs Safeway
12.2018 - 01.2020
Senior Residence Advisor
The University Of North Carolina At Greensboro
08.2016 - 05.2018
Master Tutor | American Sign Language
The University Of North Carolina At Greensboro
06.2016 - 12.2018
Information Technology Intern
Paul Mitchell Schools, Inc.
06.2014 - 08.2014
Drive-Thru Operator
Bojangles
09.2012 - 08.2014
Bachelor of Science - Computer Science
The University of North Carolina At Greensboro
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