Curtis Daniel Horne
Snellville,GA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
7
7
years of professional experience
Work History
Service Technician
Keep Smiling Plumbing
11.2022 - 02.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Service Technician QC Supervisor
Swan Plumbing Elect. Htg & Air
08.2018 - 08.2022
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Aaron Services
07.2016 - 07.2018
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Education
GED -
South Gwinnett High School
Snellville, GA04.1997
Skills
- Equipment Troubleshooting
- Quality Assurance
- Work Documentation
- Project Oversight
Timeline
Service Technician
Keep Smiling Plumbing
11.2022 - 02.2023
Service Technician QC Supervisor
Swan Plumbing Elect. Htg & Air
08.2018 - 08.2022
Service Technician
Aaron Services
07.2016 - 07.2018
GED -
South Gwinnett High School
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