Curtisha Gregory
St. Louis ,MO
Summary
Accomplished Customer Care Representative with a proven track record at Ranstad, enhancing customer satisfaction and loyalty through expert resolution of conflicts and efficient management of high call volumes. Skilled in Microsoft Office and adept at fostering positive client relationships, significantly contributing to increased company referrals and client retention. Experienced Customer Service Representative brings 4+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Ranstad
Remote
11.2022 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Paypal
Remote
11.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Insurance Advocate
GoHealth
Remote
10.2018 - 10.2021
- Developed strong relationships with insurance providers, fostering cooperation when resolving complex cases.
- Implemented strategies that improved communication between clients, insurers, and other relevant parties during the claims process.
- Enhanced client retention through exceptional customer service and consistent follow-up on claims.
- Expanded company''s client base through referrals from satisfied customers and targeted marketing efforts aimed at specific demographics.
Education
High School Diploma -
Cleveland NJROTC
St Louis, MO05.2009
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Payment Processing
- Sales
- Microsoft Office/Excel/ Word
- Typing
- Account Management
- Human Resources
Timeline
Customer Care Representative
Ranstad
11.2022 - 09.2024
Customer Service Representative
Paypal
11.2021 - 11.2022
Customer Insurance Advocate
GoHealth
10.2018 - 10.2021
High School Diploma -
Cleveland NJROTC