Curtisha Dennis
Jacksonville
Summary
Experienced with applying precise and customized lash extensions. Utilizes advanced techniques and client consultations to achieve desired results. Knowledge of maintaining high standards of hygiene and client care, ensuring safe and satisfying experience.
Overview
2026
2026
years of professional experience
Work History
Claim Benefit Specialist
AmeriHealth Caritas
01.2023 - Current
- Review and adjudicate claims in accordance with processing guidelines, consistently meeting quality and production standards
- Determine and understand the coverage provided under members' health plans, ensuring accurate and timely resolution
- Efficiently use multiple systems and screens to obtain and record claim information, contributing to streamlined processes
- Identify claim cost management opportunities and refer claims for follow-up, optimizing overall claim resolution
- Make claim payment decisions, enhancing customer satisfaction and retention
Fraud Analyst
Contractor Connection
01.2017 - 01.2023
- Processed a high volume of insurance claims daily, maintaining a 99% accuracy rate
- Conducted thorough investigations to validate claims, resulting in a 20% decrease in disputed claims
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Collaborated with legal teams to prepare documentation for claims litigation, achieving a 15% success rate in legal resolutions
- Monitored claims trends and provided insights to underwriting teams for risk assessment
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Lash Artist
Beauty Habit Studios
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
Mortgage Specialist Rep
Wells Fargo Home Mortgage
01.2016 - 04.2017
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
Fraud Analyst
US Bank,
08.2014 - 12.2014
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Education
High School Diploma -
Nathan B Forrest High School
Esthetician Licenses -
Parisian Spa Institude
JacksonvilleSkills
- Content Creation for Social Platforms
- Professional Lash Extension Services
- Volume lash extensions
- Skilled Lash Application Techniques
- Professionalism and etiquette
- Allergy awareness
Timeline
Claim Benefit Specialist
AmeriHealth Caritas
01.2023 - Current
Fraud Analyst
Contractor Connection
01.2017 - 01.2023
Mortgage Specialist Rep
Wells Fargo Home Mortgage
01.2016 - 04.2017
Fraud Analyst
US Bank,
08.2014 - 12.2014
Lash Artist
Beauty Habit Studios
High School Diploma -
Nathan B Forrest High School
Esthetician Licenses -
Parisian Spa Institude
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