Curtiss Rowe
Riverside,CA
Summary
Proven team collaborator and adept in customer service, I excelled at Oggis pizza & brewing company by enhancing guest satisfaction and efficiently managing high-pressure situations. Leveraging exceptional communication and safe food handling, I contributed to maintaining high standards of service and cleanliness, significantly improving operational flow and customer satisfaction levels.
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
1
1
year of professional experience
Work History
Host
Oggispizzaandbrewingco
06.2024 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Supported parties of 90+ while also hosting, answering calls, food handling, and serving.
Food Handler
Chipotle
08.2023 - 02.2024
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Continuously met or exceeded performance expectations, contributing to the overall success of the business.
- Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Guaranteed customer satisfaction by quickly delivering orders.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Monitored food temperature, discarding items not stored correctly.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Phone etiquette
- Safe food handling
- Complaint handling
- Food safety
- Payment processing
Languages
English
Native or Bilingual
Timeline
Host
Oggispizzaandbrewingco
06.2024 - 11.2024
Food Handler
Chipotle
08.2023 - 02.2024
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