CURTRICIA SUTTON
McDonough
Summary
Professional Resourceful Coordinator with proven experience in recruitment, onboarding, and employee record management, combined with a strong background in customer support and client relations. Skilled in coordinating interviews, conducting background checks, and ensuring compliance with HR policies and procedures. Adept at building positive relationships with employees and management to support retention and organizational goals. Known for exceptional communication, problem-solving, and multitasking abilities developed through years of high-volume customer support and call center environments.
Overview
13
13
years of professional experience
Work History
Staffing Coordinator
Ignite Industrial Professionals
06.2024 - Current
- Assisted in onboarding new hires, facilitating a smooth transition into their roles, and supporting employee retention efforts.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Pre-screened resumes before sending to corporate hiring managers for consideration. Performed phone screenings with associates for job placement.
- Assisted with personnel records management to support record keeping accuracy.
- Review and confirm payroll for over 100 employees.
- I-9 verification completion upon receiving proper documentation.
- Perform post accidental drug screenings and complete and file paperwork/documentation which includes taking statements from associates and supervisors.
Customer Support Agent
FanDuel
02.2021 - 06.2024
- Answered customer inquiries in person, by telephone, and via email.
- Responded promptly to customer complaints and concerns.
- Maintained accurate records of customer interactions and transactions.
- Resolved billing disputes with customers in a timely manner.
- Adhered to all company policies and procedures related to customer service operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Explained features, benefits, warranties, guarantees, return policies.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
01.2020 - 02.2021
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists, when necessary.
- Researched complex cases involving multiple stakeholders requiring problem solving skills.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Call Center Agent
GEICO
09.2015 - 02.2020
- Analyzed customer claims to determine if the vehicle was a total loss.
- Investigated and documented liability, coverage, and damages related to total loss claims.
- Maintained accurate records of all activities related to each claim including notes from conversations with claimants, witnesses, appraisers.
- Determined whether an accident was caused by driver negligence or mechanical failure.
- Advised clients on how best to proceed with filing a total loss claim based on their individual circumstances.
- Interviewed and spoke with specialists, witnesses, agents and claimants to record incident information.
- Coordinated benefits while applying applicable deductibles, coinsurance and out-of-pocket costs.
- Ensured that all paperwork associated with total loss claims were completed accurately and submitted on time.
- Provided technical advice and guidance to adjusters handling complex cases involving total losses.
Picker Packer
Home Depot
03.2013 - 09.2015
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Inspected and verified shipments for accuracy and quality assurance.
- Labeled packages accurately with destination addresses for shipping purposes.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Trained new employees regarding warehouse procedures and standards.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Tracked outgoing orders to provide shipping status to customers.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Education
Bachelor of Arts - Health Sciences
Georgia State University
Atlanta, GA05.2026
Skills
- Background checking
- Recruitment
- Record preparation
- HR software proficiency
- Call center experience
- Live chat support
- Spreadsheets
- Call escalation
- Customer consulting
- Professional telephone demeanor
- Microsoft Excel
Timeline
Staffing Coordinator
Ignite Industrial Professionals
06.2024 - Current
Customer Support Agent
FanDuel
02.2021 - 06.2024
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
01.2020 - 02.2021
Call Center Agent
GEICO
09.2015 - 02.2020
Picker Packer
Home Depot
03.2013 - 09.2015
Bachelor of Arts - Health Sciences
Georgia State University
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