Curtrina Hansley
Webster,Texas
Summary
Motivated and adaptable professional with 10+ years of customer service experience. Seeking a remote administrative assistant position where I can contribute skills, expand my knowledge, and exceed as part of a collaborative team. Strong work ethic, excellent interpersonal skills, and a commitment to providing excellent service. Ability to work independently, learn quickly, and improve customer satisfaction.
Overview
11
11
years of professional experience
Work History
PBX Operator
Tyme Global Technologies
New York, NY
09.2021 - Current
- Remotely manage a high-volume console, handling 100+ daily calls to provide timely and professional service to guests and staff.
- Develop and maintain a personal database of frequently asked topics, resulting in a 25% decrease in front-desk inquiries and improved information availability.
- Demonstrate knowledge of hotel amenities and address billing concerns while managing guest requests for housekeeping or engineering services.
- Proficiently take messages when departments are unavailable, ensuring seamless communication between guests and staff.
- Utilize effective communication skills to provide excellent service and maintain a high level of customer satisfaction.
Pantry Line Cook
Delta Blues Smokehouse
Webster, TX
07.2018 - 09.2021
- Contributed to heightened guest satisfaction by preparing various hot and cold appetizers, salads, and desserts in adherence to company standards.
- Ensured smooth operations during peak service periods by maintaining cleanliness and organization of the pantry station.
- Streamlined operations by effectively communicating order times with kitchen team members.
Environmental Service Technician
Bay Area Regional Medical Center
Webster, TX
12.2017 - 05.2018
- Assisted Emergency Room staff with efficient room turnover by swiftly cleaning and replenishing supplies, including soap, towels, and disposables.
- Adjusted furniture and met cleaning requirements to prepare rooms before patient admission or after release.
- Ensured a safe and sanitized environment by exemplifying expertise in infection control and isolation procedures.
Data Entry Clerk
Bethany Home Health
Houston, TX
06.2015 - 01.2016
- Minimized billing inconsistencies and reduced data entry errors by 15% through meticulous attention to detail and double-checking information.
- Maintained adherence to PHI and HIPAA laws by accurately collecting and entering physician orders for patients' home therapy needs.
- Ensured organized and accessible data by managing records, scanning documents, and printing files as required.
- Responded to daily inquiries and requests within specified timeframes.
Manager on Duty
Motel 6
Webster, TX
09.2012 - 06.2015
- Supervised and scheduled a team of 25-40 employees for a 122-room hotel, ensuring efficient operations and superior guest experiences.
- Managed supply orders for the front office, housekeeping, and engineering teams based on profit and loss analysis.
- Verified nightly reports and facilitated daily bank deposits.
- Addressed guest and team concerns to improve overall satisfaction and safety.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TX06.2009
Skills
- Data Entry and MS Office proficiency
- 10 years of customer service
- Remote work experience
- Effective communication and interpersonal skills
- Administrative expertise with attention to detail
- Typing speed, accuracy and telephone etiquette
- Team collaboration and problem-solving skills
- Confidentiality and discretion
Timeline
PBX Operator
Tyme Global Technologies
09.2021 - Current
Pantry Line Cook
Delta Blues Smokehouse
07.2018 - 09.2021
Environmental Service Technician
Bay Area Regional Medical Center
12.2017 - 05.2018
Data Entry Clerk
Bethany Home Health
06.2015 - 01.2016
Manager on Duty
Motel 6
09.2012 - 06.2015
High School Diploma -
J. Frank Dobie High School
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