Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CURVEY SAMPSON

Summary

I'm a dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Strong and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm a strong team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. My warm and friendly personality helps customers in any situation. I enjoy working closely with team members to deliver positive customer experience.

Overview

16
16
years of professional experience

Work History

Front Desk Agent

Hampton Inn
08.2022 - Current


  • Serve high level of hospitality to ensure the guest feel welcomed and comfortable during their stay
  • Maintain OnQ System
  • (Vacant, Ready, etc.) Create, adjust, or terminate reservations with high level of confidentiality.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

HR Analyst Compensation

Retail Business Services
05.2020 - Current
  • Support STI, Merit, LTI, Retail & DC Wages, and Benchmarking
  • Maintaining daily reports in PeopleFluent and data configuration
  • Create configuration workbooks
  • Create and configure Plan documents in preparation for payout
  • Support Brands with data analyst around Merit Matrices
  • Ensured compliance with all brand Plan Documents, conducting regular audits of HR policies, procedures, and documentation.
  • Implemented changes in the system and working with payroll to test data, validate data, and move into production
  • Pull weekly feeds and validating for compliance and accuracy
  • Finding and correcting data entry errors
  • Support Hierarchies and granting stakeholder assess in PF
  • Support quarterly accruals.

Salute + Allies BRG Chair

Retail Business Services
09.2021 - 12.2023
  • Lead a Resource Business Group over 70 people in 7 different locations
  • Recreated an org chart that fit the needs of the group as well as selected candidates for each leadership role to assist me with running the BRG
  • As Chair I created a mission statement, achievable goals, and timeline for 2 years in advance
  • We oversea finance, event planning, associate engagement, 3rd party collaboration, and networking
  • Under my leadership our group created a Military Internship Program
  • Hosted classes where we helped service members find jobs in the civilian word by assisting with their resumes and interviewing skills
  • Created a buddy system for service members working within RBS to help support one another
  • Ensure tasks are being completed and on time
  • Execute our plans, and follow-up with ways we can improve our processes.
  • Oversaw financial management, ensuring responsible budgeting and resource allocation.
  • Streamlined decision-making processes for increased efficiency and productivity within the organization.
  • Reviewed policies and procedures to ensure compliance with relevant laws and regulations.
  • Championed diversity initiatives, creating a more inclusive board culture for all members.
  • Represented the organization at public events, advocating for its mission and values in the community.
  • Directed fundraising efforts, securing grants and donations for key projects and programs.
  • Developed innovative approaches to problem-solving, leveraging resources and driving results.
  • Established and maintained strong relationships with leaders, strategic partners, and associates internally and externally of RBS.

CBB HR Coordinator

Retail Business Services
04.2017 - 05.2020
  • Support Collectively Bargaining Benefits for Giant Food Union Employees
  • Administrate and Coordinate all Company Benefit Contributions and Employee deductions
  • Coordinate and maintain all contracts between Labor Relations and third party vendors (Fund Offices) Rectify all discrepancies between the Brand and Fund Offices
  • Manually Enroll, calculate, and update Associate Level Details
  • Upload and release payments and adjustments between the Brand and Unions
  • Audit and manually fix discrepancies within the company at high volumes
  • Maintain daily inquiries from Associates, SM's, HRBP's, Unions, and Fund offices
  • Operate multiple manual processing including but limited to Late Processing, Early Returns, Enrollments, Weekly Deductions, etc.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.

Account Manager

CRA COLLECTIONS INC
03.2013 - 12.2016
  • Filling claims, re-billing claims to insurance companies, managing claims with attorneys, taking payments
  • Collections, taking inbound and outbound calls
  • Managing and handing patient documents with confidentiality.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.

Administrative Assistant

Kohls
06.2008 - 03.2013
  • Payroll, scheduling, overseeing and handling corporate emails and documents
  • Responsible for complete hiring process and training for all new employees
  • 5 yrs experience with POS systems, Customer service Representative, and human resources
  • Responsible for all training classes and full compliance to corporate office
  • I took care of all traveling arrangements and reimbursement to all employees
  • Responsible for all audits and inventory yearly.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.

Education

Some credits in Early Education -

Phoenix College
Carlisle, PA
12.2008

High School Diploma in Early Childhood Education -

Cumberland Perry Votech
Mechanicsburg, PA
06.2007

High school diploma -

Cumberland Valley High School
Mechanicsburg, PA
06.2007

Skills

  • Excel
  • PeopleFluent
  • Powerpoint
  • Microsoft Word
  • Outlook
  • Successfactors
  • SharePoint
  • Microsoft Project
  • Teams
  • UDF and UDF History
  • Control D
  • Impromptu
  • Cognos
  • Cyborg
  • BU
  • Mainframe
  • POS Systems
  • Peoplesoft
  • Kronos
  • Agent Access
  • Sorian
  • Legacy
  • Accuraint

Accomplishments

    I received two awards in 2023.

    1) Presented by DE&I for remarkable leadership as Salute +Allies BRG Chair

    2) Presented by Roger Wheeler on behalf of RBS for Impacting the Business.

Timeline

Front Desk Agent

Hampton Inn
08.2022 - Current

Salute + Allies BRG Chair

Retail Business Services
09.2021 - 12.2023

HR Analyst Compensation

Retail Business Services
05.2020 - Current

CBB HR Coordinator

Retail Business Services
04.2017 - 05.2020

Account Manager

CRA COLLECTIONS INC
03.2013 - 12.2016

Administrative Assistant

Kohls
06.2008 - 03.2013

Some credits in Early Education -

Phoenix College

High School Diploma in Early Childhood Education -

Cumberland Perry Votech

High school diploma -

Cumberland Valley High School

Similar Profiles

CREATE PROFILE
CURVEY SAMPSON