Cusena Evans
White Plains,NY
Summary
Experienced Supervisor proficient in leading team members in on time job completions. Motivated and thorough with excellent conflict resolution and organizational skills. Bringing 30+ years of experience combined with strong desire to create long lasting and positive relationships. Hard working and passionate that promotes great communication and good judgement
Overview
28
28
years of professional experience
Work History
Residence Supervisor
Jewish Child Care Association
03.2022 - Current
- Responsible for supervising 14 bed unit and 11 staff members
- Facilitate cottage meetings to discuss concerns, review complaints and convey information about policy changes.
- Enforce policies and safety standards throughout cottage
- Responsible for scheduling and time sheets
- Maintain professional, organized and safe environment for employees and youth
- Maintain communication with youth and staff members to promote supportive environment.
- Facilitate scheduled Fire Drills
- Conduct IL groups with youth and staff
- Oversee completed incident reports
- Supervised and mentored students to promote safety and wellbeing
- Mediated conflict to provide safe and secure environment through policy enforcement
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution
- Facilitated smooth transition of new students into residential program
Administrator on Duty
Jewish Board Of Family And Children Services
09.1995 - 10.2021
- Management of day to day operations for 50 bed male adolescents facility
- Supervised Direct Care Workers and implemented company policies, protocols, work rules and disciplinary action.
- Conducted hourly supervisory checks of residents and outside grounds
- Maintained electronic records, accountability sheets and all Administrative activities including investigations
- Provided leadership to Direct Care Workers including assisting in solving complicated issues with clients
- Supported program and Direct Care Workers during emergency care situations and ensured TCI methods were executed
- Assisted and provided recommendations on hiring and staff development
- Functioned as liaison for programs, schools, and regulatory bodies
- Supported colleagues and managers through regular communication and assistance
- Completed accurate completion of forms and reports for admission, transfers or discharge of each program participant
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Managed schedule to coordinate and arrange home visit travel
Supervisor
Woodfield Detention Center
09.2018 - 03.2020
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Maintained effective communication with case workers or social workers during weekly team meetings
- Assured that behavior management, logbooks, and school program were completed daily
- Maintained and monitored daily behavior and restriction systems in order to promote resident responsibility and accountability
- Processed inmates in and out of intake
- Applied and removed mechanical restraints as needed
- Communicated with inmates about issues and concerns
- Searched facility and inmates as prescribed by policy of state statue
- Distributed hygiene supplies throughout facility
- Interviewed and mentored newly hired employees on safety and procedures
- Maintained clean and well organized areas to avoid violations
Education
High School Diploma -
Alexander Hamilton High School
Elmsford, NY06.1987
Skills
- Documentation and reporting
- Office Administration
- Training and Mentoring
- Active Listening
- Problem Solving
- Attention to Detail
- Adaptability and Flexibility
- Schedule Coordination
- Time sheet Coordination
- Team Supervision
- Staff Management
- Self-Motivated
- Security Guard License
- TCI trained
- Sanctuary Trainer
- Certified Life Coach
Timeline
Residence Supervisor
Jewish Child Care Association
03.2022 - Current
Supervisor
Woodfield Detention Center
09.2018 - 03.2020
Administrator on Duty
Jewish Board Of Family And Children Services
09.1995 - 10.2021
High School Diploma -
Alexander Hamilton High School
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