Erika Mcdonald
Hyattsville,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
UNIT COMMUNICATION ASSOICATE
Children’s National Hospital
Washington
04.2017 - Current
- Partner in the mission and upholds the core principles of the organization
- Performed data entry and provided administrative support into computer systems to
- Patient-focused with strong communication skills, both written and verbal.
- Experience in insurance verification, preauthorization, and scheduling for multiple providers.
- Patient-focused with strong communication skills, both written and verbal.
- Ability to work well in a team, especially in high-stress situations.
- Detail-oriented and highly organized, with a desire to excel in a fast-paced environment.
Concierge
Luxury Hotel Alliances
Maryland
08.2018 - 08.2021
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
Reception Assistant
Hair Academy
Temple Hills, MD
06.2016 - 08.2018
- Enthusiastically and warmly greet guests entering the building and notify appropriate staff of visitor arrivals; provide directions and answer questions as appropriate
- Processed incoming mail on a daily basis by sorting, distributing or forwarding it as necessary.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with incoming telephone calls by providing information, transferring calls or taking messages as needed.
Education
Forestville Military Academy
Forestville, MD05-2016
Skills
- Computer knowledge & MS word skills
- Customer engagement and support
- Time Management & organizational skills
- Leadership & teamwork
- Adapt at efficiently utilizing & navigating multiple systems
- Ability to work well under pressure within a deadline-driven environment, and prioritize and handle multiple tasks simultaneously
- Detail-oriented and adaptable
Timeline
Concierge
Luxury Hotel Alliances
08.2018 - 08.2021
UNIT COMMUNICATION ASSOICATE
Children’s National Hospital
04.2017 - Current
Reception Assistant
Hair Academy
06.2016 - 08.2018
Forestville Military Academy
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