Summary
Overview
Work History
Education
Skills
Certification
Athlete
Timeline
Generic

Custody Assistant Delma Vargas #615461

Chino Hills,California

Summary

Offering eight years of experience in high-volume correctional facilities. Quick decision maker with extensive experience in inmate restraints and department grievance policies

Overview

8
8
years of professional experience
1
1
Certification

Work History

START- MCJ Movement

Access To Care Bureau-ACB
02.2024 - Current
  • Established and maintained standards of behavior for Inmates to create safe and orderly classroom environments .
  • Supports rehabilitation efforts for Inmates by collaborating with counselors from Narcotic Anonymous on appropriate facility movement .
  • Assist with day-to-day Inmate movement, working efficiently and productively with all team members.
  • Maintain detailed records of each session''s activities, allowing for accurate tracking of progress over time and facilitating effective communication among team members.

Custody Division Grievance Team C/A

Custody Support Services Bureau
05.2019 - 02.2024
  • Provided expert guidance to executives on navigating the grievance system, and equip them with statistical analytical reports to make informed decisions.
  • Established positive relationships with internal units and oversight departments.
  • Conducted regular audits of resolved cases to identify potential improvements or errors.
  • Monitored grievance units for compliance, identified violations and implemented corrective action plans.
  • Performed audits to verify compliance with applicable LASD policies.
  • Identified areas for policy improvement thorough an analysis of recurring grievance themes.
  • Collaborated in the creation of the Custody Inmate Grievance Application (CIGA) to uphold company policies and compliance for the Rosas Provisions.
  • Completed basic instructor requirements at the Academy Instructor Certification Course (AICC)
  • Planned training workshops to help increase compliance within grievance units.
  • Developed comprehensive training curriculums for new grievance team members or newly promoted Sergeants.
  • Trained newly promoted department members at the Custody Incident Command School for Supervisors (COFS).
  • Helped streamline the Custody Force Review for all grievances alleging retaliation by force.
  • Spearheaded initiatives for continuous improvement in the grievance management process, resulting in increased efficiency across the department.
  • Collaborated with various outside agencies to increase understanding in the inmate grievance process.
  • Collaborated with the American Civil Liberties Union (ACLU) on the documentation and compliance of third party grievances.
  • Served as a subject matter expert (SME) for Custody Division during meetings by providing clarity and interpretation on policy when required.
  • Implemented creative solutions to complex problems within the grievance process.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Exercised leadership capabilities by motivating, and guiding custody grievance team members.
  • Participated as an (SME) during the California DOJ Subpoena for custody grievance investigations.


Inmate Grievance Team C/A

Twin Towers Correctional Facility
06.2018 - 05.2019
  • Established positive relationships with internal units, enhancing cooperation when resolving cross-functional grievances.
  • Reduced case backlog by prioritizing urgent grievances and effectively delegating tasks to my partners.
  • Managed high caseloads diligently by effective organization strategies that maintained accuracy and timeliness during peak periods.
  • Developed tailored strategies for unique grievance situations while maintaining compliance with policies.
  • Maintained accurate records of all grievance cases, facilitating easier reporting .
  • Organized documentation for cases.
  • Collaborated closely with unit members to ensure fair resolutions were achieved in each case while upholding company policies .
  • Reviewed and monitored complaints through chain of custody.
  • Ensured timely updates on case progress and resolution.
  • Worked effectively in fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in team projects such as fundraising for the B2V team by building positive relationships with business owners.

Line C/A

Twin Towers Correctional Facility
07.2016 - 05.2019
  • Monitored daily activities at Module 342-A Forensic Intake Module
  • Conducted FIP – extractions and cell insertions
  • Monitored module intake and movement
  • Conducted medical rescues and court ordered injections
  • Was certified on leather restraints and placement
  • Monitored daily activities at Module 121 – A Discipline Module

Education

No Degree - Bachelor of Science - Organizational Management

University of La Verne

No Degree - Juris Doctor

Irvine College of Law

Skills

  • Word
  • Excel
  • AJIS
  • IRTS
  • CARTS
  • PRMS
  • e-Lots
  • CIGA
  • ATAR
  • SMART

Certification

  • Mediation Training, Pacific Mediation Project - Fall 2021
  • Academy Instructor Certification Course, Los Angeles County Sheriff's Department - October 18,2021-October 22,2021.

Athlete

CrossFit Chino Hills - August 2021- Current 

Timeline

START- MCJ Movement

Access To Care Bureau-ACB
02.2024 - Current

Custody Division Grievance Team C/A

Custody Support Services Bureau
05.2019 - 02.2024

Inmate Grievance Team C/A

Twin Towers Correctional Facility
06.2018 - 05.2019

Line C/A

Twin Towers Correctional Facility
07.2016 - 05.2019

No Degree - Bachelor of Science - Organizational Management

University of La Verne

No Degree - Juris Doctor

Irvine College of Law
Custody Assistant Delma Vargas #615461