Summary
Overview
Work History
Education
Timeline
Hi, I’m

Jenny Stacey

Felton,DE
Jenny Stacey

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
years of professional experience
3
years of post-secondary education

Work History

Comcast, Xfinity
Remote Delaware

Custome Experience Specialist
03.2023 - Current

Job overview

  • Acquired in-depth product knowledge, enabling tailored recommendations to meet client needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer service by promptly responding to inquiries and resolving any concerns or challenges that arose during the client''s engagement period.
  • Collaborated with cross-functional teams to develop strategies for improving product offerings and customer experience.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
  • Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.

ABNA International
Hybrid Dover, DE

Customer Success Manager
04.2015 - 03.2021

Job overview

  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Built lasting connections with primary clients, boosting customer retention.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Collaborated with operational teams to resolve service issues.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Executed follow-up procedures after implementation, collecting insights from customers to improve service standards.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation by 20%
  • Established strong relationships with key customers, resulting in increased customer loyalty and a reduction of inbound complaint calls by 30% , and an increase in CLV by 15% .

Peter Stone Group of Companies
Shelbyville, De / Bangkok, Thailand

Director of Customer Growth and Excellence
06.2005 - 08.2012

Job overview

  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs improving employee retention by 30%

Education

Towson
Towson, MD

Associates from Business Communications
1991

Timeline

Custome Experience Specialist

Comcast, Xfinity
03.2023 - Current

Customer Success Manager

ABNA International
04.2015 - 03.2021

Director of Customer Growth and Excellence

Peter Stone Group of Companies
06.2005 - 08.2012

Towson

Associates from Business Communications
1991

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Jenny Stacey