Niraj Rajesh Jethwani
Irvine,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
FCS
07.2022 - 11.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Customer Service Associate
Teleperformance
03.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept accurate records to document customer service actions and discussions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Science - Computer Science
Westcliff University
Irvine, CA06.2025
Master of Science - Hospitality Administration And Management
DY Patil School of Hospitality & Tourism Studies
Mumbai, India06.2022
Skills
- Report Preparation
- Inbound and Outbound Calling
- Data Entry
- Lotus Notes
- Microsoft Word
- Computer Proficiency
- Microsoft Excel
- Customer Relationship Management
Timeline
Customer Service Representative
FCS
07.2022 - 11.2022
Customer Service Associate
Teleperformance
03.2022 - 07.2022
Master of Science - Computer Science
Westcliff University
Master of Science - Hospitality Administration And Management
DY Patil School of Hospitality & Tourism Studies
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