Cynthia Broos
Fort Worth
Summary
Motivated and detail-driven professional with extensive experience in customer service, healthcare support, logistics, sales, and administrative functions. Proven ability to excel in client relations, confidentiality, and organizational support. Seeking a position as an Assistant Manager Rail Ops Field, where my communication, problem-solving, and organizational skills can contribute to exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Elderly Caregiver
FirstLight HomeCare
Wayzata
12.2024 - 04.2026
- Delivered personalized in-home care to enhance patient comfort and well-being.
- Assisted patients with bathing and grooming to ensure personal hygiene.
- Prepared and cooked nutritious meals tailored to individual dietary restrictions, promoting health and wellness.
- Administered timely medication reminders to support patient adherence to prescribed treatment plans.
- Chart medications and vital signs daily.
- Provide companionship and basic care to patients.
- Maintain a clean and healthy environment.
- Executed errands and transported patients to medical appointments.
Airport Customer Service Agent
Spirit
Dallas
11.2019 - 12.2024
- Managed inbound customer calls, emails, chats, and social media inquiries, ensuring timely and professional responses
- Listen actively to customer concerns and provide accurate information about products, services, and policies
- Resolved customer complaints and issues, escalating complex cases to appropriate departments for further action
- Processed customer orders, returns, exchanges, and account modifications in accordance with company procedures
Front Desk Concierge
Budget Suites of America
Dallas
06.2015 - 08.2019
- Greeting and checking in/out guests professionally.
- Answered phone calls and resolved guest inquiries promptly.
- Assisting guests with questions, concerns, or service requests (e.g., keycards, amenities).
- Processing reservations and managing room assignments via hotel software Indeed.
- Collected and managed payments from guests/residents, ensuring accurate transactions.
- Maintaining the cash drawer and following cash-handling procedures.
- Documenting reservations, service requests, and incidents.
- Collaborated with staff to facilitate seamless operations across departments (housekeeping, maintenance, security).
Education
High School Diploma -
Saint Peters' High School
07-1998
Skills
Compassionate patient care technician accustomed to working with Peds, physically challenged, bedridden and memory- impaired patients Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort Proficient in assisting patients with daily hygiene, including showering and incontinence care
- Extensive experience in high-volume call handling, customer service, and multitasking in fast-paced settings
- Strong interpersonal and communication skills with professional phone manners
- Skilled in managing confidential and sensitive data in compliance with Data Privacy standards
- Proficient in data entry, record management, and systems such as Workday, ServiceNow, EMR, and CRM platforms - Flexible team player with a proactive approach to problem-solving and process improvement
- Experienced in office software, trapeze, logistics, and hospitality sales
Languages
English
Professional
Timeline
Elderly Caregiver
FirstLight HomeCare
12.2024 - 04.2026
Airport Customer Service Agent
Spirit
11.2019 - 12.2024
Front Desk Concierge
Budget Suites of America
06.2015 - 08.2019
High School Diploma -
Saint Peters' High School