Cuthbert Joseph
Camden,NJ
Summary
Proven to enhance customer satisfaction and efficiency, I leveraged GPS navigation and exemplary customer service skills at J&M Package and Delivery Service Inc. Achieved a zero-accident record through safe driving and route optimization, demonstrating reliability and attention to detail. My proactive approach and ability to maintain positive client relationships resulted in increased repeat business. Hardworking employee enthusiastic about learning in field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills. Dependable person with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments. Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks. Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Responsible worker brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work. Motivated [Job Title] specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current license with D endorsement, as well as certifications in pallet jack and forklift operation.
Overview
25
25
years of professional experience
Work History
Delivery Driver
J&M Package and Delivery Service Inc
11.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as 130 miles from home location.
- Filled out load paperwork and DOT-mandated logbooks.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Taxicab Driver
High Clas Deluxe
06.2021 - 10.2022
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Calculated rides costs, received money, and returned change.
- Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.
- Navigated extensive road networks skillfully to reach destinations swiftly while avoiding congested routes.
- Handled cash transactions efficiently, providing accurate change when necessary and maintaining a balanced cash drawer at all times.
- Contributed positively to the overall reputation of the taxi service provider through consistent adherence to quality standards in all interactions.
- Promoted passenger safety by adhering to traffic regulations and defensive driving techniques.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive riding experience.
- Developed strong knowledge of local geography, landmarks, and attractions to provide exceptional service to tourists.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Resolved conflicts or complaints professionally, prioritizing customer satisfaction in any given situation.
- Established rapport with clients through friendly conversation and attentive listening skills.
- Streamlined pick-up processes by effectively communicating with dispatchers on trip details and availability status.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Provided mobility to assistance to disabled passengers.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Managed accurate records of fares, trips, and expenses for company reporting requirements.
- Adapted quickly to changing traffic conditions while maintaining composure under pressure.
- Collaborated closely with fellow drivers to share best practices for improved performance across the team.
- Utilized downtime between trips productively by monitoring industry trends and staying updated on city developments affecting taxi services.
- Ensured proper maintenance of the taxi cab, performing routine checks and addressing mechanical issues promptly.
- Checked in with dispatch to determine schedule and planned pickups.
- Increased repeat business by fostering positive relationships with regular customers.
- Maximized earnings potential by strategically selecting high-demand areas during peak hours or events.
- Supported company marketing initiatives by promoting current offers or discounts through conversations with passengers.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Operated party vehicles, buses and town cars.
- Managed teams of drivers, shift schedules and reservation calendars.
- Hired new drivers, maintained performance and managed customer service.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Followed road rules to protect passengers and prevent accidents.
- Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Used mobile application to connect with customers, track distances and report locations.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Obtained fares from passengers, issued change and secured cash from theft.
- Controlled operation of taximeter to accurately track distances and fares.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
Irrigation Installer
Eds Lawn Care
12.2020 - 04.2021
- Troubleshot issues efficiently, quickly identifying root causes and implementing appropriate fixes to minimize downtime for clients.
- Diminished callbacks significantly through careful attention to detail during installations, resulting in fewer required follow-up visits for adjustments or repairs.
- Improved irrigation system efficiency by accurately assessing client needs and designing tailored solutions.
- Reduced maintenance costs with a thorough understanding of relevant local regulations and proper installation techniques.
- Conducted regular maintenance visits for clients, prolonging the lifespan of their irrigation systems while maximizing efficiency.
- Developed positive relationships with suppliers, negotiating favorable terms for bulk purchases of equipment and components.
- Expanded business opportunities through effective communication with potential clients about the benefits of professionally installed irrigation systems.
- Managed complex projects successfully, coordinating with other trades to ensure timely completion of all work.
- Contributed to business growth by consistently receiving positive feedback from satisfied customers who referred others to our services.
- Enhanced customer satisfaction with timely and professional installation of high-quality irrigation systems.
- Optimized water usage by carefully selecting appropriate sprinkler heads, valves, and timers for each project.
- Maintained up-to-date knowledge of industry trends, ensuring the company''s offerings remained competitive in the market.
- Streamlined work processes by maintaining a well-organized inventory of tools and equipment, reducing downtime between jobs.
- Increased client retention rates through exceptional customer service, addressing concerns and providing expert advice on system upkeep.
- Collaborated effectively with team members to complete large-scale projects within tight deadlines.
- Ensured long-lasting system performance by utilizing high-quality materials and adhering to industry best practices during installation.
- Implemented safety measures during installations, minimizing the risk of accidents or damage to property.
- Adapted quickly to changing site conditions during installations, developing creative solutions to overcome obstacles and deliver exceptional results.
- Provided comprehensive training to new team members on installation techniques and best practices, enhancing overall team performance.
- Consistently met or exceeded company targets for completed installations per month while maintaining high levels of quality and customer satisfaction.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
- Planned pipe system layout, installation and repair according to specifications.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Assisted with repairs to steam, drainage, and sewer lines.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Inspected sewers and piping systems to assess quality and condition.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Fabricated piping pieces and components in line with design specifications for each system.
Driver, Warehouse Orders
Reliable Tire Company
07.1999 - 10.2020
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Contributed to reduced fuel consumption through careful route planning and adherence to eco-friendly driving practices.
- Increased overall fleet safety by participating in regular driver training programs focused on accident prevention techniques.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
- Kept detailed records of deliveries and money received from customers.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
Associate of Arts - Airframe & Powerplant
Aviation School OF Maintenance
3001 Grant Ave Philadelphia Pa 1911406.2017
High School Diploma -
Camden High School
1700 Park Blvd Camden Nj 0810305.1997
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
Timeline
Delivery Driver
J&M Package and Delivery Service Inc
11.2022 - Current
Taxicab Driver
High Clas Deluxe
06.2021 - 10.2022
Irrigation Installer
Eds Lawn Care
12.2020 - 04.2021
Driver, Warehouse Orders
Reliable Tire Company
07.1999 - 10.2020
Associate of Arts - Airframe & Powerplant
Aviation School OF Maintenance
High School Diploma -
Camden High School
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