Cutina Haynes
Louisville,MS
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Alorica
Irvine, CA
09.2022 - Current
- Provided accurate, valid, and complete information to customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Customer Service Representative
GDCC WEST
Reno, NV
03.2022 - 09.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Southern Home Private Care
P.C.A
Starkville, MS
02.2021 - 03.2024
- Engaged with patients and families to provide emotional support and daily living instruction.
- Kept detailed records of services provided and reported any concerns or incidents immediately to supervisors.
- Collaborated closely with physicians and nurses on care plans for each individual patient.
Education
High School Diploma -
NEW WINE FELLOWSHIP HIGH SCHOOL
Houston, MS05-2003
Skills
- Customer Service
- Database Research
- Appointment Scheduling
- Payment Processing
Timeline
Customer Care Representative
Alorica
09.2022 - Current
Customer Service Representative
GDCC WEST
03.2022 - 09.2024
Southern Home Private Care
P.C.A
02.2021 - 03.2024
High School Diploma -
NEW WINE FELLOWSHIP HIGH SCHOOL