Overview
Work History
Education
Skills
Timeline
AccountManager

Cutina Haynes

Louisville,MS

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Alorica
Irvine, CA
09.2022 - Current
  • Provided accurate, valid, and complete information to customers.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Escalated unresolved issues requiring further investigation or specialized expertise.

Customer Service Representative

GDCC WEST
Reno, NV
03.2022 - 09.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Southern Home Private Care

P.C.A
Starkville, MS
02.2021 - 03.2024
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Kept detailed records of services provided and reported any concerns or incidents immediately to supervisors.
  • Collaborated closely with physicians and nurses on care plans for each individual patient.

Education

High School Diploma -

NEW WINE FELLOWSHIP HIGH SCHOOL
Houston, MS
05-2003

Skills

  • Customer Service
  • Database Research
  • Appointment Scheduling
  • Payment Processing

Timeline

Customer Care Representative

Alorica
09.2022 - Current

Customer Service Representative

GDCC WEST
03.2022 - 09.2024

Southern Home Private Care

P.C.A
02.2021 - 03.2024

High School Diploma -

NEW WINE FELLOWSHIP HIGH SCHOOL

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Cutina Haynes