Brandie Wallace
Winnie,TX
Summary
Dynamic and results-oriented professional with extensive experience in the beauty and retail sectors, notably at Sport Clips. Excelled in roles from Hairstylist Booth Renter to Store Manager, demonstrating advanced coloring techniques and exceptional leadership skills. Increased operational efficiency and customer satisfaction through innovative training programs and effective staff management. Licensed cosmetologist with a proven track record in enhancing service delivery and team performance.
Overview
7
7
years of professional experience
Work History
Hairstylist Booth Renter
Taressa's Salon and Boutique
03.2022 - Current
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Created visually appealing displays in the booth area to showcase available products effectively and attractively for clients'' consideration.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Stayed up-to-date on current industry trends by attending workshops, trade shows, and continuing education courses.
- Educated clients about proper hair care techniques using various tools such as straighteners, curling irons, or blow dryers for optimal results at home.
- Mixed pigments and used proper techniques to achieve desired color.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
Store Manager
Sport Clips
08.2020 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Sport Clips
02.2018 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Certificate - Accounting Bookkeeping / Payroll
Lone Star College
Montgomery Tx09-2019
Associate of Applied Science - Business Fundamentals
University of Phoenix
Tempe, AZ02-2016
Certification of Completion - Cosmetology
Lee College
Baytown, TX11-2002
Skills
- Sanitation practices
- Appointment scheduling
- Business management
- Advanced coloring techniques
- Expert hair cutting
- Detail-orientated
- Advanced communication skills
- Strong leader
- Training and development
- Staff management
- Highlights and lowlights
- Texas licensed cosmetologist
- Men and women haircuts
- Color corrections
- Customer education
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
Timeline
Hairstylist Booth Renter
Taressa's Salon and Boutique
03.2022 - Current
Store Manager
Sport Clips
08.2020 - 12.2021
Assistant Manager
Sport Clips
02.2018 - 09.2020
Certificate - Accounting Bookkeeping / Payroll
Lone Star College
Associate of Applied Science - Business Fundamentals
University of Phoenix
Certification of Completion - Cosmetology
Lee College
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