Summary
Overview
Work History
Education
Skills
Certification
Additional Qualifications
Timeline
Generic

CHAD V

Miami

Summary

FinTech product management professional with expertise in developing and executing digital banking and API-based solutions. Skilled in driving growth, optimizing product lifecycles, and enhancing customer experiences through innovative technology. Proficient in managing cross-functional teams to deliver scalable solutions in Agile environments. Experienced in API Banking, Treasury Management, and Digital Payments, with a strong technical acumen in product integration and data analysis.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Associate Product Manager

Western Union
01.2023 - Current
  • Lead product initiatives for digital banking, including a prepaid card platform, increasing user adoption by 20% and transaction volume by 25% within six months
  • Act as a subject matter expert in API integration, collaborating with cross-functional teams (Tech, Sales, Design) to deliver API-based features that support user and market growth
  • Prioritize and manage product backlogs for API Banking and digital products using Agile methodologies, ensuring timely delivery of features aligned with business goals
  • Conduct market and competitive research to incorporate trends in API Banking, helping inform future product capabilities
  • Utilize data analysis tools like PowerBI and Adobe Analytics to define usage metrics and KPIs, driving actionable insights that enhanced quarterly revenue by 15%
  • Champion the Scrum process, collaborating with development teams to ensure high velocity and reduced time-to-market (30% improvement in development cycle)
  • Manage product documentation, writing user stories, epics, and managing the product roadmap to support API Banking initiatives and client servicing experiences

Product Owner

CVS Health
12.2021 - 12.2022
  • Managed the digital registration experience, resulting in 1M+ completions and a 98% success rate post-launch, demonstrating expertise in user-centric product design
  • Created and prioritized user stories and product backlog for digital banking enhancements using Agile frameworks (Scrum, SAFe)
  • Conducted data analysis to improve user experience and achieve a 33% reduction in defects, supporting the efficiency of product releases
  • Led cross-functional teams to align stakeholders (Tech, Sales, Operations) on the product roadmap, meeting deadlines and exceeding performance metrics

Scrum Master

CVS Health
06.2021 - 11.2021
  • Coached and mentored Agile teams in Scrum and SAFe frameworks, optimizing delivery processes and accelerating go-to-market time by 30%
  • Identified and resolved development bottlenecks, increasing team productivity and improving OKR completion by 25%
  • Facilitated agile ceremonies, including sprint planning, reviews, and retrospectives, fostering continuous improvement and high-performance teams

Product Management Intern

Memorial Sloan Kettering Cancer Center
06.2020 - 08.2020
  • Led a project focused on developing a digital platform for patient connectivity, from ideation to proof of concept, providing key insights into digital product development and API functionality
  • Conducted user research and market analysis for digital solutions, utilizing tools like Miro and Figma to wireframe mobile UIs and collaborating with clinical professionals

Education

Bachelor of Science - Management Information Systems (MIS)

University at Buffalo, School of Management
Buffalo, NY
07.2020

Skills

  • API Banking
  • Backlog Prioritization
  • Product Roadmap
  • User Stories
  • Agile (Scrum, Kanban, SAFe)
  • API Integration
  • Postman
  • Data Analysis (PowerBI, Adobe Analytics)
  • Jira
  • Rally
  • Confluence
  • Miro
  • Figma
  • Microsoft 365 Suite
  • Slack
  • Teams
  • Stakeholder Management
  • Digital Banking Optimization
  • Data-Driven Decision Making
  • Risk Management
  • Product Monetization

Certification

  • SAFe Product Owner/Product Manager
  • SAFe Advanced Scrum Master
  • SAFe Scrum Master
  • SAFe Practitioner

Additional Qualifications

  • Proven experience with API-based product development and delivering digital solutions in the financial services industry.
  • Strong technical acumen, with familiarity in tools like Postman for API testing and data analytics to inform product strategy.
  • Expertise in Agile product development, managing full product lifecycles, and driving continuous improvements.

Timeline

Associate Product Manager

Western Union
01.2023 - Current

Product Owner

CVS Health
12.2021 - 12.2022

Scrum Master

CVS Health
06.2021 - 11.2021

Product Management Intern

Memorial Sloan Kettering Cancer Center
06.2020 - 08.2020

Bachelor of Science - Management Information Systems (MIS)

University at Buffalo, School of Management

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CHAD V