Johannes Willibald
Devils Lake,USA
Overview
7
7
years of professional experience
Work History
Junior Ambassador for Germany
Congress-Bundestag Youth Exchange
08.2024 - Current
- Act as a liaison between German and American youth, promoting mutual understanding and cultural exchange through organized events and activities
- Represent Germany at various public and educational events, sharing insights about German culture, language, and traditions while fostering international connections
- Assist in planning and leading workshops focused on cross-cultural communication and teamwork, enhancing participants' understanding of different perspectives
- Provide support and guidance to incoming participants, helping them acclimate to their new environment and navigate cultural differences
- Engage with local communities to promote the program, increasing awareness and participation in cultural exchange initiatives
Data & Analytics Product Owner and Project Manager
Airbus Defence and Space GmbH
07.2020 - 08.2024
- Served as the product owner for Airbus Defence and Space, overseeing IT tools including SAP Analytics Cloud, ELO, Alteryx, DAISEI and idgard, and managing their deployment and support for over 5,000 users
- Led the SPOT (Single Point of Truth) project, delivering advanced data visualization dashboards to the CEO and executive management for enhanced monthly performance reviews
- Contributed to the DAISEI project by implementing an interactive large language model chatbot based on Mistral 7B, which supported thousands of users in daily tasks including code reviews, answering questions, and summarizing or translating documents
Ski and Outdoor Gear Sales Specialist (Part Time)
funktionelles GmbH
07.2020 - 08.2024
- Provided in-depth advice on backcountry skiing, snowboarding, and outdoor gear, helping customers choose the right equipment for skiing, climbing, biking, and hiking adventures
- Stayed current with the latest developments in backcountry skiing, snowboarding, climbing, and biking technologies, enabling effective education and guidance for customers
- Assisted in organizing and maintaining the outdoor gear section, ensuring it was well-stocked, visually appealing, and compliant with inventory management best practices
- Delivered top-notch customer service from initial contact to post-purchase follow-up, addressing questions and concerns to ensure complete customer satisfaction
- Instructed customers on the safe use and maintenance of outdoor equipment, emphasizing safety protocols and best practices for various activities
- Conducted product testing and evaluations of new gear to provide firsthand insights and recommendations, enhancing customer confidence in their purchases
Dual Apprenticeship as a Computer Science Expert
Airbus Defence and Space GmbH
09.2017 - 07.2020
- Developed and supported multiple applications at Airbus Defence and Space through 3-month rotations across various domains, including VoIP, Network, IT Security, Citrix, Onsite Soft and Hardware Support, Active Directory Management, Service/Help Desk and Controlling
Education
Dual Apprenticeship - Computer Science
Staedtische Berufsschule Fuer Informationstechnik
Munich, Germany07.2020
Skills
- Customer service and care
- Sales expertise
- Sales Presentations
- Product Backlog Management
- Business Analysis
- User Acceptance Testing
- Sales process optimization
- Performance Tracking
Languages
German
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Junior Ambassador for Germany
Congress-Bundestag Youth Exchange
08.2024 - Current
Data & Analytics Product Owner and Project Manager
Airbus Defence and Space GmbH
07.2020 - 08.2024
Ski and Outdoor Gear Sales Specialist (Part Time)
funktionelles GmbH
07.2020 - 08.2024
Dual Apprenticeship as a Computer Science Expert
Airbus Defence and Space GmbH
09.2017 - 07.2020
Dual Apprenticeship - Computer Science
Staedtische Berufsschule Fuer Informationstechnik
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