CAROL V. BURNS

• Make daily items drop list for forklift driver.
• Work with team to stock out low quantity and new product items into the department before warehouse opens.
• Ensure best quality and large quantity of product is available on the sales floor.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Make product movement plans and follow through in an urgent manner.
• Work at a fast pace to get large quantity of product out to the sales floor.
• Navigate the AS400 computer application system to print sales signs, look up inquiries on products in store or in shipments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Managed front end employee daily shift schedules.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Ensured employees were promoting internal programs to members to increase membership sales and product sales in store.
• Counseled and coached employees after expectations were not met or policies were not followed.
• Gave recognition to employees for good work performances.
• Completed and logged daily audits on returned merchandise.

• Assisted members with transactions by operating POS system with accuracy.
• Logged hourly safety checks of operating equipment.
• Checked tools and equipment to prevent accidents and injuries.
• Cleaned up fuel spills and disposed of waste products according to safety protocols and laws.
• Tracked, accepted and logged daily fuel deliveries into the computer system.
• Confirmed excellent customer service by quickly resolving member concerns.

• Helped customers complete purchases, locate items, and join reward programs.
• Built relationships with customers to encourage repeat business.
• Upsold additional products and services to customers, increasing revenue.
• Assisted customers with placing large purchases on hold to be picked up at a later date.

• Provided information about company products and services, and capitalized on upsell opportunities.
• Trained new team members by relaying information on company procedures and safety requirements.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conferred with customers by telephone or in-person to provide information about products, and services, create and cancel accounts, or obtain details of complaints
• Accounts Management
• Maintained records of client needs, preferences, and other services provided to ensure accurate client historical data
• Kept records of customers interactions/transactions, recorded details of inquiries, complaints, comments, and actions taken

• Greet customers and give salon tours to new customers.
• Sterilize equipment, clean salon and tanning beds.
• Keep records of client needs and preferences and the services provided.
• Promote product for sales.
• Educate customers about skin care and which products will improve customer’s experience.
• Prepare sales slips and contracts.
• Inventory stock and requisition new stock.
• Arrange and display merchandise to promote sales.

• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Managed paperwork by tracking records to remain organized and maximize accuracy.
• Followed protocols and procedures to perform tasks quickly and minimize mistakes.
• Analyzed investigation data to make informed decisions and take necessary action.
• Performed public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.

• Receive payment by cash, check, credit cards, vouchers or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Request information or assistance using paging system.
• Stock shelves, and mark prices on shelves and items.
• Assist with duties in other areas of the store, such as monitoring the fitting room or bagging and carrying out customers’ items.

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and advertising copy.
• Examine merchandise to ensure it is correctly priced and displayed and that it functions as advertised.
• Set up weekly and monthly promotional advertisements in the store for sales.
• Follow planograms for visual merchandising.

• Assisted customers in English and Spanish by answering simple questions, locating items, and referring them to the management for more information
• Administration
• Utilized automated systems to access pertinent information and schedule appointments; ensured 100% accuracy of data
• Ordered, labeled, and counted stock of medications, chemicals, and supplies; ensured accurate inventory data into computer