Cveta Maleska
Lewes,DE
Summary
Dynamic Patient Service Representative with a proven track record at Beebe Medical Group, excelling in HIPAA compliance and insurance verification. Adept at enhancing patient flow and supporting clinical staff, while demonstrating exceptional customer service and office administration skills. Committed to maintaining confidentiality and improving operational efficiency in healthcare settings.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Beebe Medical Group
07.2025 - Current
- HIPAA compliance form patients and other facilities.
- Verified various insurance eligibility and coverage for patients, using DMAP system and DHIN.
- Use of EHR systems such as Athena and Epic.
- Obtains demographic and insurance information necessary for treatment, billing, contracting, and data analysis.
- Scanning of medical records to patient charts.
- Facilitating patient and information flow by directing patients to correct locations and aiding as needed.
- Assists clinical staff and providers with clerical responsibilities when needed.
- Assists in daily work flow of the practice, including but not limited to opening procedures, chart preparation, and end of day/ closing procedures.
- Understand how to use office equipment, including but not limited to computers, scanners, printers, photocopiers, credit/ debit card processing machines, iPads, webcams, etc.
Sterile Processing Technician
Beebe Medical Center
07.2023 - 07.2025
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Verified and maintained proper documents and records for sterilization.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems such as SPM tracking system.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
- Picked instruments and supplies for surgeries.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
- Facilitated seamless communication between departments, coordinating with clinical staff on instrument needs and availability.
- Improved surgical outcomes by providing sterile, high-quality instruments, directly impacting patient safety and care.
- Increased operating room efficiency with organized preparation and timely delivery of sterile supplies.
- Facilitated positive working environment by mentoring new technicians, fostering team-oriented atmosphere.
- Collaborated with surgical departments to tailor instrument sets for specific procedures, enhancing surgical efficiency.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Inspected sterile package integrity prior to distribution.
Environmental Services Housekeeper
Beebe Medical Center
11.2022 - 07.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards such as hospital grade bleach and oxivir.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Use of clean linens and properly making the hospital beds.
- Terminally cleaned operating rooms - this initialed very detailed cleaning from ceiling to floor, moving all equipment around.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Medical terminology
- Office administration
- Sterilization procedures
- Phone etiquette
Timeline
Patient Service Representative
Beebe Medical Group
07.2025 - Current
Sterile Processing Technician
Beebe Medical Center
07.2023 - 07.2025
Environmental Services Housekeeper
Beebe Medical Center
11.2022 - 07.2023
High School Diploma -
Cape Henlopen High School
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