Cindy Lopez
Beltsville,MD
Summary
Results-oriented sales and customer service expert with 5+ years in dynamic retail and call center environments. Recognized for surpassing sales goals and improving customer interactions. Bilingual with strong technical skills, particularly in mobile technology. Proven track record in driving revenue and collaborating with diverse teams to resolve complex challenges.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
International Pediatrics
04.2025 - Current
- Managed patient check-in by verifying insurance, collecting copays, and ensuring paperwork completion.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support including photocopying, faxing, and filing.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed patient payments and scanned identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Customer Service Representative
Messina Insurance Group
07.2024 - 03.2025
- Executed more than 150 outbound calls each day to engage potential clients in policy sales.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Conducted policy reviews and renewals, ensuring customer satisfaction and retention.
- Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
- Developed strong relationships with clients by providing exceptional customer service.
Call Center Customer Service Representative
Passport Auto Group
10.2022 - 12.2023
- Managed CRM for scheduling and customer satisfaction for all nine dealership locations.
- Efficiently handled over 150 inbound calls daily, scheduling service appointments, resolving inquiries, and complaints.
- Consistently achieved superior call-time and quality metrics.
- Made outbound sales calls to potential customers to promote products and services.
- Provided timely, courteous, and knowledgeable responses to information requests.
Mobile Expert - Keyholder
T-Mobile
09.2020 - 09.2022
- Recognized as Top Sales Representative after generating $20,000 in revenue.
- Exceeding monthly sales goals through strong product knowledge and consultative selling.
- Managed essential store operations including cash handling and merchandising as Keyholder.
- Provided technical support for various mobile devices while ensuring excellent customer service.
- Supported a diverse customer base with bilingual assistance in English and Spanish.
- Executed upselling strategies for accessories, insurance, and additional services.
- Converted inquiries into sales by prioritizing customer satisfaction.
Education
High School Diploma -
Northwestern High School
01.2018
Skills
- Sales and customer service: Upselling and cross-selling, wireless product knowledge, consultative selling, customer retention, and high-volume environments
- Technical and administrative: CRM systems, HIPAA compliance, insurance verification, POS systems, multi-line phone systems, data entry
- Soft skills: Fluent in English and Spanish, problem solving, adaptability, multitasking, and communication
Timeline
Front Desk Receptionist
International Pediatrics
04.2025 - Current
Customer Service Representative
Messina Insurance Group
07.2024 - 03.2025
Call Center Customer Service Representative
Passport Auto Group
10.2022 - 12.2023
Mobile Expert - Keyholder
T-Mobile
09.2020 - 09.2022
High School Diploma -
Northwestern High School
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