Jerri Borchman
Reno,NV
Summary
Accomplished hospitality professional with extensive fine-dining and hotel experience, recently moved from Canada to the U.S. Passionate about polished and tailored service, informed by global travel to 23+ countries and a refined eye for detail-from service flow to the smallest element on the table. Using service choreography, white table cloth standards and french service, I increase value for guests through experience. Dedicated to leadership through empathy, precision, and genuine connection, with flexibility to excel in both front-of-house and broader hotel operations.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Hawksworth
03.2024 - 09.2024
- Delivered service aligned with Forbes Five-Star standards, ensuring an exceptional and seamless fine-dining experience.
- Enhanced guest value by providing in-depth education on culinary techniques and wine pairings for rotating five-course tasting menus while executing a la carte service simultaneously and seamlessly.
- Assisted with banquet and large-party service to uphold seamless operations and Forbes-level hospitality standards.
- Renowned fine-dining destination in Vancouver's Michelin 'Two Key' Rosewood Hotel Georgia, celebrated for its modern, ingredient-led cuisine, world-class beverage programs, and elegant, historic setting under the lead of David Hawksworth.
Restaurant Server & Supervisor
Riley's Fish & Steak
04.2022 - 01.2024
- Advanced to Floor Supervisor and chosen for corporate wine education, enriching guest experiences while driving fine wine sales.
- Led execution of private and large-scale functions-including corporate events, weddings, and celebrations of up to 200 guests-overseeing coordination, split payments, deposits, and off-site transactions.
- Supported off-site catering and special events, ensuring seamless service and brand consistency beyond the restaurant.
- Part of the opening team for a Michelin-recommended fine-dining destination in Vancouver's business and tourist core.
Bartender
Botanist, Fairmont Hotels & Resorts
09.2019 - 03.2020
- Crafted and created complex, technique-driven cocktails using advanced methods including centrifugation, dehydration, fat washing and vacuum sealing.
- Maintained an exceptionally organized and hygienic bar environment, delivering consistent, high-value experiences to discerning regulars and VIP guests.
- Five-star luxury hotel under the tutelage of award-winning mixologists Jeffrey Savage and Grant Sceney, serving a high-profile and celebrity clientele.
Lounge Server
ARC, Fairmont Hotels & Resorts
10.2015 - 09.2019
- Provided full-service hospitality adhering to Forbes standards from early breakfast to late-night shifts, often managing the lounge independently during high-volume conference periods.
- Oversaw service for groups of 20-40 guests maintaining separate billing with efficiency, personalized attention, and elevated service standards.
- Lounge Server in a luxury hotel environment, collaborating closely with Front Desk and Concierge teams to ensure seamless guest experiences for business and cruise travelers.
Education
Bachelor of Science - Biology
Grant MacEwan University
Edmonton, Canada2015
Skills
- Conflict resolution
- Coravin
- In-house guest billing practices
- Italian & Californian wine
- POS systems problem solver: Squirrel, Micros, Square, Touch Bistro, Toast, Oracle, and more
- Scotch enthusiast
Timeline
Restaurant Server
Hawksworth
03.2024 - 09.2024
Restaurant Server & Supervisor
Riley's Fish & Steak
04.2022 - 01.2024
Bartender
Botanist, Fairmont Hotels & Resorts
09.2019 - 03.2020
Lounge Server
ARC, Fairmont Hotels & Resorts
10.2015 - 09.2019
Bachelor of Science - Biology
Grant MacEwan University