Cydney Wayne
Cincinnati,Ohio
Summary
Driven and resourceful administrative professional with 10+ years of high-level support and related skills. Seeking a challenging role where the application of strategic problem-solving abilities, unrivaled dedication to support, travel management, expense tracking and schedule coordination, among many others, to assist high-achieving executives and senior level management. The use of exceptional communication and organizational skills creates the ability to manage high-volume workloads in any setting and welcome opportunities for further development within a progressive company.
Overview
13
13
years of professional experience
Skills
- Strong organizational abilities and attention to detail
- Inbound and Outbound phone call handling
- Data Entry
- Appointment Scheduling
- Expert Time Management and high-level multitasking
- Microsoft 365 (Excel, Word, Powerpoint, Outlook, Teams)
- Process improvement strategies
- Confidentiality and Discretion
- Human resources knowledge
- Vendor relationship management
Work History
Senior Administrative Specialist
SalonCentric
01.2019 - Current
- Responsible for operational and managerial duties for this premier distributor of salon products for industry professionals.
- Provided administrative support to clients internally and supported needs for materials organization.
- Kept files and records in content management systems such as Salesforce.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity including inventory management utilizing SAP.
- Processed incoming and outgoing mail and packages according to established procedures.
- Improved customer satisfaction with timely communication and effective problem-solving skills in addressing inquiries or concerns.
Administrative Office Manager
Cincinnati Prosthodontics
04.2023 - 01.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Assisted with special projects as needed to support overall business objectives.
Office Administrator
Reisenfeld & Associates LPA LLC
01.2021 - 01.2023
- All aspects of front office operations for large real estate law firm with approximately 150-200 employees both remote and in office.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased client satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
Founder/Stylist/Creative Director
Studio Black
01.2019 - 01.2021
- Owner and Operator of private salon suite catering to clients for hair and related services.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Created and monitored promotional approaches to increase sales and profit levels.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
Beauty Consultant/Client Experience Specialist
Ulta Beauty
01.2018 - 01.2019
- Responsible for providing direct customer service and care to clients on hair style and make-up consultation.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Promotion in first 3 months in position.
Salon Operations/Client Relations Specialist/Stylist
Eden by Eden Sassoon
01.2017 - 01.2018
- Responsible for direct customer service and care to clients in this high end, industry renowned salon.
Master Stylist/Mentor
Pump Salon
01.2011 - 01.2017
- Offered direct customer service and care to clients providing high end hair styling services.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Earned recognition as top stylist and highest retail sales due to dedication toward ongoing education, mastery of new techniques, and client education.
Education
Advanced Cosmetologist - Cosmetology
Toni & Guy Hairdressing Academy
Bowling Green, OH2011
Bachelor of Arts - Psychology
Bowling Green State University
Bowling Green, OH2010
Timeline
Administrative Office Manager
Cincinnati Prosthodontics
04.2023 - 01.2024
Office Administrator
Reisenfeld & Associates LPA LLC
01.2021 - 01.2023
Senior Administrative Specialist
SalonCentric
01.2019 - Current
Founder/Stylist/Creative Director
Studio Black
01.2019 - 01.2021
Beauty Consultant/Client Experience Specialist
Ulta Beauty
01.2018 - 01.2019
Salon Operations/Client Relations Specialist/Stylist
Eden by Eden Sassoon
01.2017 - 01.2018
Master Stylist/Mentor
Pump Salon
01.2011 - 01.2017
Advanced Cosmetologist - Cosmetology
Toni & Guy Hairdressing Academy
Bachelor of Arts - Psychology
Bowling Green State University
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