Summary
Overview
Work History
Skills
Certification
Software
Timeline
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Chase Williams

Restaurant Management
Bellville,OH

Summary

Seasoned Front of House Manager with a strong background in hospitality, from quick casual concept, to white tablecloth fine dining. Recognized for expertise in operational efficiency, staff management, and financial oversight. Highly proficient with Toast POS, adept at leveraging its capabilities to optimize service delivery and enhance guest experiences. Skilled in hiring, scheduling, and labor control, with a track record of maximizing productivity while controlling costs. Possesses a keen understanding of P&L management, consistently driving profitability through strategic decision-making and operational excellence. Known for fostering a positive work environment, empowering teams, and ensuring seamless operations that exceed customer expectations. Authorized to work in the US for any employer

Overview

11
11
years of professional experience

Work History

Dining Room Manager

THE ALCOVE
8 2023 - Current
  • Worked with Executive Chef to set up inventory management software to integrate with daily sales mix, track food cost fluctuation and monitor/maximize profit margins
  • Reduced weekly labor cost by repurposing and shuttering legacy FoH positions
  • Restructured employee hierarchy to empower leadership, inspire ownership, and realize employee 'buy-in'
  • Spearheaded technology change over of the Point of Sale system from NCR Aloha to Toast
  • Built entire Toast back-end including: Customized Reporting, Menu Hierarchy, KDS configuration, Item Coursing, Online Ordering, Catering & Events Module, Scheduling Platform Integration, Payroll.

General Manager

Elliot's Wood Fired Kitchen & Tap
01.2023 - 08.2023
  • Oversee daily operations
  • Development of Kitchen and Service Managers
  • Hiring/onboarding new staff
  • Managing/programming menu in Toast POS
  • Calculating CoGS for Food, Liquor, Wine, Draft & Bottle Beer
  • Controlling Labor Cost while maintaining superior level of hospitality
  • Maintaining relationships with over a dozen food/beverage vendors
  • Strategically staffing to accommodate local events
  • Maintaining functionality of all FoH and BoH equipment
  • Ensuring standard of cleanliness above level of compliance
  • Cultivating and maintaining company culture to ensure employee retention and satisfaction.

General Manager

Hashi Granville
01.2022 - 12.2022
  • Oversaw day to day operations
  • Scheduled staff via scheduling software
  • Organized special events
  • Programmed Toast POS system
  • Onboarded and trained new hires
  • Wrote and implemented SOPs
  • Handled cash accurately and prepared deposits
  • Reduced weekly labor cost by 40%.

Bar Captain

1487 Brewery
01.2021 - 08.2022
  • Trained new employees in both their starting positions, and newly promoted positions
  • Helped implement new procedures among employees
  • Assisted with Toast POS programming and organization
  • Supervise day to day bar operations
  • Leading special events
  • Closed out cash register and prepared cashier report at close of business
  • Maximized customer service by training staff, overseeing operations and resolving issues.

Event Captain

The Columbus Museum of Art
01.2021 - 03.2022
  • Prepared and executed special events
  • Trained new employees and temporary staff
  • Organized inventory of event equipment and bar beverages
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.

Bar Supervisor

Levy Restaurants @ Greater Columbus Convention Center
01.2018 - 03.2020
  • Organized, coordinated and deployed bar events while focusing on delivering superior customer service
  • Hired and cross-trained staff members for various event-specific functions
  • Planned large-scale events such as trade shows, conferences, and meetings
  • Traveled out of state to support other locations
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Salesman

Kirby Corporation
03.2013 - 12.2017
  • Worked to build relationships with customers and built potential for additional sales
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Forged and nurtured impactful relationships with customers to cultivate loyalty
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

Skills

  • Reservation Management
  • Closing reports expert
  • Food safety knowledge
  • Payment processing understanding
  • Food presentation
  • Inventory Control
  • Team Management
  • Performance Improvement

Certification

  • TIPS: 10/16/24
  • ServSafe: 04/01/28

Software

Toast POS

Microsoft Office

Google Workspace

7Shifts Scheduling Platform

Timeline

General Manager

Elliot's Wood Fired Kitchen & Tap
01.2023 - 08.2023

General Manager

Hashi Granville
01.2022 - 12.2022

Bar Captain

1487 Brewery
01.2021 - 08.2022

Event Captain

The Columbus Museum of Art
01.2021 - 03.2022

Bar Supervisor

Levy Restaurants @ Greater Columbus Convention Center
01.2018 - 03.2020

Salesman

Kirby Corporation
03.2013 - 12.2017

Dining Room Manager

THE ALCOVE
8 2023 - Current

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Chase WilliamsRestaurant Management