Summary
Overview
Work History
Education
Skills
Education Certification
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Christine Wilson

Chester,MD

Summary

Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and configuration project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory and supply chain performance. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Program Manager

Maryland Department of Agriculture
Annapolis, MD
07.2015 - Current
  • Automated workflow process for Field Investigators & Animal Disease Traceability
  • Created Mobile applications using Jotform, Google apps and various programs for integration
  • Led 65+ associates in training and emergency management
  • Developed a workflow process for Animal Health which has brought the state of Maryland to the top of the list for expediting trace backs in the event of an emergency within 3 months
  • Recruited and trained an emergency team for Maryland in the event of a disease outbreak
  • Worked in conjunction with the USDA to develop emergency plans for Maryland
  • Worked with the Department of Homeland Security to develop a new security system and surveillance for the Department of Agriculture
  • Responsible for the Inventory and Assets for the entire agency.
  • Oversaw program compliance with requirements, schedule and budget.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Created tactical relationships with teams to propel projects and attain results.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
  • Implemented plans designed for individual's specific needs.
  • Worked closely with other departments to support program technical aspects and cost proposals.
  • Controlled expenditures and reported monthly actual performance.
  • Analyzed and interpreted complex data sets and reports.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Designed surveys for customers seeking feedback on their experience with the program offerings.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.
  • Implemented best practices in order to maximize efficiency of operations.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Led organizational change initiatives as needed or directed by leadership.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Fostered a positive work environment to retain top talent.
  • Assigned work and monitored performance of project personnel.

Account Manager

Pimlico Key Service Inc.
Timonium, MD
06.2011 - Current
  • Supervised 10+ employees which included an administrative staff and 5 technicians
  • Created a workflow process by integrating an accounting system with a dispatching / inventory control system so that we could monitor accounts, expenditures and income in one location
  • Setup Inventory Barcode System and perform quarterly audits
  • Developed new client relations and repaired relationships with past clients
  • Built customer accounts from 945 to 4,995
  • Adjusted/cut expenditures accordingly, returned or sold off dead inventory
  • Increased profit from -87k in 2012 profit to 1.3 million in 2017.

Education

Criminal Justice

Kaplan Career Institute - Boston
Boston, MA
05-2008

Central School of Technology
Towson, MD
06-1994

High School Diploma -

Overlea High School & Academy Of Finance
Baltimore, MD
06-1994

Desktop Publishing

Center of Applied Technology
Severn, MD
06-1992

High School Diploma -

Northeast High School
Pasadena, MD
06-1992

Skills

  • Excellent communication skills
  • Time Management
  • Self-Motivated
  • Flexible schedule, available to travel
  • Compliance Enforcement
  • Utilization Management
  • Contract Development
  • P&L Management
  • Project Management
  • Data Analysis
  • Business Development
  • Partnership Development
  • Team Development
  • Strategic Planning
  • Cost Management
  • Personnel Management
  • Vendor Relationship Management
  • Systems Optimization
  • Resource Management
  • Quality Assurance
  • Operations Management
  • Supply Chain Management
  • Regulatory Compliance
  • Vendor Sourcing
  • Documentation proficiency
  • Detail Oriented
  • Relationship Building
  • Flexible and Adaptable
  • Resource Allocation
  • Effective Negotiations
  • Team Management
  • Logistics Operations
  • Analytical and Critical Thinking
  • Supply chain distribution
  • Procurement
  • Team Building
  • Security Management
  • Goal Driven
  • Solution Driven
  • Partnerships and Resource Mobilization
  • Research and analysis

Technical skills:

  • Microsoft Office products (Excel, Word, Powerpoint, Publishing)
  • Proficient in Google Products (G-mail, Drive, Forms, Slides, Docs, Chat, Meet, Sheets)
  • Proficient in Government software/cloud based or web based systems (EMRS, VSPS, FEMA, Maryland Responds)
  • DESCO, Quickbooks, Global Vetlink, VetSentry, Adobe, SCS Coreone, NitroPro, SPS Workday, Statevetcom
  • SAAS / Data integration products (Jotform, JiVrus, Integration Dynamics, SQL)
  • Mobile Application Development
  • Application support

Education Certification

  • FEMA – Emergency Response, ICS Resource Center - Emergency Management Institute, Introduction to the Incident Command System, ICS-100, Basic Incident Command System for Initial Response, ICS-200, Intermediate Incident Command System for Expanding Incidents, ICS-300, Advanced Incident Command System for Command and General Staff—Complex Incidents, ICS-400, An Introduction to the National Incident Management System, IC-700, National Response Framework, An Introduction, IC-800, Animals in Disasters, IS-11A
  • USDA - Animal and Plant Health Inspection Service, July 2015 – Ongoing, Response Training (FADDRT), Emergency Coordinator Skills Training, EMRS Documentation for Disease and Resource Management, EMRS for Field Staff, EMRS for State Incident Management Teams, Site Manager Training, Surveillance Data Management Training Network
  • Purdue University Global, Chicago, IL, Associate of Applied Science in Criminal Justice, August 2008, 3.0
  • Brinks University, Midland, TX, Security Sales & Customer Service Training, Aug 2005
  • ADT University, Atlanta, GA, Security Sales & Commercial Service Training, April 2004
  • Central School of Technology, Towson, MD, Information Systems Management, 1994
  • Center of Applied Technology North, Glen Burnie, MD, Desktop Publishing, 1992

Certification

FEMA – Emergency Response

ICS Resource Center - Emergency Management Institute

· Introduction to the Incident Command System, ICS-100

· Basic Incident Command System for Initial Response, ICS-200

· Intermediate Incident Command System for Expanding Incidents, ICS-300

· Advanced Incident Command System for Command and General Staff—Complex Incidents, ICS-400

· An Introduction to the National Incident Management System, IC-700

· National Response Framework, An Introduction, IC-800

· Animals in Disasters, IS-11A

USDA - Animal and Plant Health Inspection Service, July 2015 – Ongoing

Professional Development Courses Include:

· Response Training (FADDRT)

· Emergency Coordinator Skills Training

· EMRS Documentation for Disease and Resource Management

· EMRS for Field Staff

· EMRS for State Incident Management Teams

· Site Manager Training

· Surveillance Data Management Training Network

Brinks University, Midland, TX

Security Sales & Customer Service Training, Aug 2005

ADT University, Atlanta, GA

Security Sales & Commercial Service Training, April 2004

Affiliations

Maritime & R/C Model Skipjacks

  • Skipjack Heritage Museum
  • Solomon's Island Model Boat Club
  • Chesapeake Bay Maritime Museum

Animal Car & Rescue

  • Catch & Release for Spay and Neuter

Maryland Responds 2016-Present

  • Volunteer responder willing to provide services during a disaster or emergency situation

Accomplishments

Introducing innovation

Challenge: In order to trace a subject. Agency would have to go through years of paperwork and locate the subject in order to report back in an emergency. Trace back time was 2-40 hours.

Action: Analyzed the data we've been collecting for years to figure out a cost effective way to cut the time down on tracing a subject with no additional funding to assist.

Result: Developed a workflow process with the tools we already had in order to alleviate pulling any physical files. Trace back time 5-15 seconds

Mobile applications

Challenge: Cut down on the data entry and duplication of work. Create a workflow process which will cut down on printing, labor, replication and management of data collection

Action: Analyzed all documentation and what was required for reporting, Researched platforms that were cost effective and could be built upon at a later date if needed. Interviewed all employees to get there recommendations.

Result: 95% percent of all paperwork is being completed via mobile applications. Data is collected in real time therefore supervisors no longer have to wait for the data at the end of the month or quarter.

References

References available upon request.

Timeline

Program Manager

Maryland Department of Agriculture
07.2015 - Current

Account Manager

Pimlico Key Service Inc.
06.2011 - Current

Criminal Justice

Kaplan Career Institute - Boston

Central School of Technology

High School Diploma -

Overlea High School & Academy Of Finance

Desktop Publishing

Center of Applied Technology

High School Diploma -

Northeast High School

FEMA – Emergency Response

ICS Resource Center - Emergency Management Institute

· Introduction to the Incident Command System, ICS-100

· Basic Incident Command System for Initial Response, ICS-200

· Intermediate Incident Command System for Expanding Incidents, ICS-300

· Advanced Incident Command System for Command and General Staff—Complex Incidents, ICS-400

· An Introduction to the National Incident Management System, IC-700

· National Response Framework, An Introduction, IC-800

· Animals in Disasters, IS-11A

USDA - Animal and Plant Health Inspection Service, July 2015 – Ongoing

Professional Development Courses Include:

· Response Training (FADDRT)

· Emergency Coordinator Skills Training

· EMRS Documentation for Disease and Resource Management

· EMRS for Field Staff

· EMRS for State Incident Management Teams

· Site Manager Training

· Surveillance Data Management Training Network

Brinks University, Midland, TX

Security Sales & Customer Service Training, Aug 2005

ADT University, Atlanta, GA

Security Sales & Commercial Service Training, April 2004

Christine Wilson