Awnica Fuell

• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
• Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
• Delivered services to customer locations within specific timeframes
• Increased customer satisfaction by resolving issues
• Identified issues, analyzed information and provided solutions to problems
• Carried out day-to-day duties accurately and efficiently
• Used Microsoft Word and other software tools to create documents and other communications
• Developed team communications and information for meetings

• Identified issues, analyzed information and provided solutions to problems
• Managed team of employees, overseeing hiring, training and professional growth of employees
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Successfully maintained clean, valid driver's license and access to reliable transportation
• Prepared variety of different written communications, reports and documents
• Maintained excellent attendance record, consistently arriving to work on time
• Worked flexible hours across night, weekend and holiday shifts
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Responsible for

• Completed durable assemblies and subassemblies by hand
• Built heart stents
• Conducted quality assurance inspections on finished components and identified issues
• Followed outlined specifications to implement assembly plans
• Planned and paced work efficiently in order to meet daily, weekly, project or production goals
• Maintained counts and lifts, shifts and stocks materials and parts
• Set up and tested monitors and calculators and recorded test data per engineering and quality specifications