Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Caia Dolan

Denver,CO

Summary

Motivated and professional Bartender with extensive knowledge of craft beer, Japanese whisky, liquor, and sake. Possess an intuitive ability to engage customers one-on-one. Experience creating unique cocktail specials and developing a cocktail/drink menu. Friendly, open and committed to building customer base by providing positive service experience. I enjoy working on a team and creating an upbeat and positive atmosphere.

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.

Reliable bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.


Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of providing exceptional service and exhibiting exceptional leadership skills as lead bar tender at mumultiple establishments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

LEAD BARTENDER

Hapa Sushi Grill and Sake Bar
02.2018 - 05.2024
  • Balanced efficiency with exceptional service to manage guests in high-volume environment
  • Operated POS systems and managed bar tabs to track revenue
  • Helped develop new cocktail menu
  • Greeted guests to provide warm welcome and promote good customer service
  • Set up and maintained appropriate stock levels for bar
  • Organized and led bar staff meetings discussing ways to improve overall bar operations
  • Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks
  • Grew bar profits with successful cost control and promotional strategies
  • Aided in overseeing bar operations, ordering supplies, setting schedules, and monitoring staff service
  • Trained and supervised bar staff to deliver exceptional service to customers
  • Prepared cocktails for customers using exact recipes combined with personal flair
  • Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
  • Set and enforced performance standards to keep consistent, high-quality environment
  • Monitored and enforced compliance with local liquor laws and safety regulations
  • Mentored new employees by sharing knowledge of industry best practices and company policies
  • Boosted customer satisfaction by consistently delivering high-quality drinks and exceptional service
  • Increased business by enforcing high-level service standards and diversifying cocktail offerings
  • Improved team knowledge and abilities by training each in proper procedures and standards.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

LEAD BARTENDER/SERVER TRAINER

West Flanders Brewing Company
03.2016 - 08.2021
  • Oriented new staff to restaurant policies, procedures and performance requirements
  • Trained new servers on restaurant policies and procedures
  • Collaborated with management to identify areas of improvement in service quality
  • Reviewed daily specials with trainees, ensuring they were well-versed in ingredients and preparation methods
  • Led classes on craft beer knowledge and food knowledge, enabling servers to make knowledgeable recommendations to guests confidently
  • Created specialty cocktails following complex recipes
  • Evaluated server performance during training sessions and provided constructive feedback
  • Used beer, wine and cocktail knowledge to make recommendations
  • Assisted fellow team members during high-volume periods by providing support where needed
  • Assisted in training new bartenders on proper techniques and procedures related to job
  • Demonstrated knowledge of responsible alcohol service practices by adhering to local laws and regulations
  • Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.

SERVER/EXPO/SERVER

Scopa
06.2014 - 09.2016
  • Coordinated waitstaff to balance workload between restaurant sections
  • Monitored dining area to track seating availability, service and occupancy
  • Delivered food from kitchen to dining room tables to assist wait staff during peak hours
  • Collaborated with kitchen staff to ensure timely preparation of orders
  • Delivered food orders promptly, ensuring correct presentation and temperature
  • Maintained knowledge of current menu offerings, ingredients, preparation
  • methods, and dietary restrictions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Bachelor of Arts (B.A.) - Integrative Physiology -

University of Colorado at Boulder
Boulder, CO

Skills

  • Working in a High-Volume Environment
  • New Hire Training
  • Beer, Sake, Whisky & Wine Knowledge
  • Inventory Control
  • Craft Beer Knowledge
  • Fluency in Spanish
  • Bar Menu Planning
  • Cocktail Development
  • Beer Knowledge
  • Liquor, beer, and wine knowledge
  • Responsible Alcohol Service
  • Creative Mixology
  • Complex Problem-Solving
  • Classic cocktails
  • Ordering bar supplies
  • Multitasking
  • POS System proficiency
  • Bar Equipment Maintenance
  • Staff Training and Supervision
  • Advanced Bartending Techniques
  • Alcohol Safety Knowledge
  • Drink Pairing Knowledge
  • Knowledge of craft and microbrews

Certification

  • Certified Beer Server
  • TIPS Certified

References

  • Curtis Badgely, (734) 320-9456
  • Holland Finnell, (281) 797-0191
  • Drew Elisee, (302) 893-1077
  • Zach Holm, (970) 391-3026

Timeline

LEAD BARTENDER

Hapa Sushi Grill and Sake Bar
02.2018 - 05.2024

LEAD BARTENDER/SERVER TRAINER

West Flanders Brewing Company
03.2016 - 08.2021

SERVER/EXPO/SERVER

Scopa
06.2014 - 09.2016

Bachelor of Arts (B.A.) - Integrative Physiology -

University of Colorado at Boulder

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Caia Dolan