Cy Saltzman
Maple Grove,MN
Summary
Dynamic and results-oriented professional with a proven track record at Edina Country Club, excelling in customer engagement and efficient multitasking. Demonstrated ability to enhance team productivity and customer satisfaction through effective collaboration and a strong work ethic. Skilled in cash handling and problem-solving, consistently delivering exceptional service and operational excellence. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
2
2
years of professional experience
Work History
Food Runner
Edina Country Club
09.2024 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Team Member
Malmborg's Garden Center
03.2024 - 06.2024
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
Crew Member
McDonald's
02.2024 - 03.2024
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Snowboard Instructor
Three Rivers Park District
12.2023 - 03.2024
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Promoted a culture of inclusivity by adapting teaching strategies for students with varying physical abilities or learning styles.
- Fostered a supportive learning environment where students felt comfortable asking questions and sharing experiences with fellow participants.
- Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
- Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
- Collaborated with fellow instructors to design innovative lesson plans, maximizing learning opportunities for diverse groups of students.
Concessions/Staff Member
Maple Grove Community Center
07.2023 - 12.2023
- Handled cash transactions accurately, resulting in balanced registers at the end of each shift.
- Worked efficiently under pressure during peak times while maintaining quality standards.
- Maintained clean, organized workspace according to operational standards.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Consistently provided friendly service to promote better customer engagement.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.
- Responded to customer complaints to help resolve issues.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Crew Team Member
Coldstone Creamy
04.2023 - 10.2023
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Greeted customers when entering and took food orders.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Used proper techniques to prepare food and ingredients.
General Sales Representative/Froster
Nothing Bundt Cakes
09.2022 - 02.2023
- Delivered exceptional customer service by addressing concerns promptly, leading to positive feedback and referrals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Creative Academy
Maple Grove, MN 09.2023 - Current
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Customer Service
- Effective Multitasking
- Sense of urgency
- Flexible Schedule
- Problem-Solving
- Clear Communication
- Cash Handling
- Customer Engagement
- Cleaning
- Interactive communication skills
- Integrity and Honesty
Accomplishments
In 5th Grade I was able to receive my black belt in karate due to years of hard work and discipline.
This year I also made state for mountain biking, which is a huge accomplishment that I am really proud of. I would give it my all at every practice and work till the point I couldn't anymore and this made me a much better biker.
Timeline
Food Runner
Edina Country Club
09.2024 - Current
Team Member
Malmborg's Garden Center
03.2024 - 06.2024
Crew Member
McDonald's
02.2024 - 03.2024
Snowboard Instructor
Three Rivers Park District
12.2023 - 03.2024
Creative Academy
09.2023 - Current
Concessions/Staff Member
Maple Grove Community Center
07.2023 - 12.2023
Crew Team Member
Coldstone Creamy
04.2023 - 10.2023
General Sales Representative/Froster
Nothing Bundt Cakes
09.2022 - 02.2023
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