Cy Todmann II
Orlando
Summary
Dynamic Sr. Field Service Technician with a proven track record at Rivian, excelling in troubleshooting and repair. Adept at optimizing workflows and enhancing team performance through effective supervision and customer support. Recognized for implementing best practices that improved service reliability and fostered strong client relationships. TRC certified with a commitment to safety and efficiency.
Overview
14
14
years of professional experience
Work History
Sr. Field Service Technician
Rivian
11.2023 - Current
- Pre-shift preparation, arrive early perform daily opening checklist, walk shop ensure 5S standards are met.
- Conduct team huddles, share performance targets, shop updates and best practices.
- Prepares the shop environment and equipment for a productive day, preventing reactive issues.
- Provide rapid decision making and resource optimization.
- Ensure safety and efficiency along with continuity of progress proactively addressing quality issues and maintain fix right the first time culture.
- Dispatch work load, project workflow and estimate times of completion
- Supervised installation and maintenance of electric vehicle systems, ensuring adherence to safety standards.
- Diagnosed and resolved complex mechanical issues in field environments to minimize downtime for customers.
- Trained junior technicians on diagnostic tools and service protocols, enhancing team competency and efficiency.
- Collaborated with engineering teams to provide feedback on product performance, driving continuous improvement initiatives.
- Developed and implemented best practices for troubleshooting and repair processes, increasing service reliability.
- Conducted routine inspections and preventive maintenance on vehicles to ensure optimal performance and customer satisfaction.
- Managed inventory of spare parts and tools, optimizing resource availability for timely service delivery.
- Provided exceptional customer support through effective communication, fostering strong relationships with clients during service calls.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
Vehicle Dynamics Engineering Technician
Tesla
02.2015 - 10.2023
- Operated and maintained precision instrumentation measurement tools for quality assurance in engineering projects.
- Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician''s perspective.
- Assisted with installation, calibration and testing of engineering systems.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Collaborated with engineers to troubleshoot and resolve technical issues during project development.
- Conducted routine inspections and tests to ensure compliance with industry standards and specifications.
- Assisted in developing detailed documentation for engineering processes and project specifications.
- Led cross-functional teams in implementing process improvements that increased operational effectiveness.
- Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
- Conducted quality control inspections to identify defects and implement corrective actions.
- Collaborated with engineering teams to troubleshoot equipment issues and improve performance.
- Developed and documented standard operating procedures for various technical processes.
Service Technician
Mercedez Benz South Orlando
01.2012 - 01.2014
- Diagnosed and repaired complex vehicle systems utilizing advanced diagnostic tools.
- Maintained service records to ensure compliance with manufacturer standards and quality assurance protocols.
- Collaborated with team members to streamline repair processes, enhancing overall efficiency in service delivery.
- Provided expert guidance and training to junior technicians on best practices for vehicle maintenance and repair.
- Boosted customer satisfaction with prompt and efficient troubleshooting of vehicle issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
Certificate of Completion - Automotive
Universal Technical Institute
Orlando, FL01-2011
High School Diploma -
St. Croix Educational Complex
St. Croix, USVI06-2009
Skills
- Field service management
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Work order management
- Team supervision
- Workflow management
- Issue escalation
- Positive attitude
- Valid Driver's license
- TRC Ohio level 3 Driver's training certified
- TRC California High speed training certified
Timeline
Sr. Field Service Technician
Rivian
11.2023 - Current
Vehicle Dynamics Engineering Technician
Tesla
02.2015 - 10.2023
Service Technician
Mercedez Benz South Orlando
01.2012 - 01.2014
Certificate of Completion - Automotive
Universal Technical Institute
High School Diploma -
St. Croix Educational Complex