CyAira Weldon
North Charleston,SC
Summary
- Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating 5 Ton trucks and 3 axle trailers, as well as loading, securing and unloading products with maximum efficiency.
- Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry.
- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
Work History
88M Motor Transport Operator
US Army National Guard
Beaufort, SC
05.2015 - Current
- Fastened chains, straps, covers and binders to secure load during transit.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Refilled truck after completing deliveries to return in ready-to-use condition.
- Completed routine maintenance on truck to keep in working order.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Customer Service Representative
Telus International
North Charleston, SC
05.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Assembly Team Lead
Volvo Cars
Ridgeville, SC
01.2018 - 04.2021
- Supervised 26 workers and coordinated daily work activities.
- Checked production goods and reported deficiencies.
- Reported machine and equipment malfunctions.
- Worked directly with QA personnel to identify and correct defects.
- Filed all documentation correctly and efficiently.
- Trained 26 assemblers and provided adequate knowledge about Volvo Cars processes.
- Created labels and packaging using label making software and label machines.
Customer Service Representative
T-Mobile
Daniel Island, South Carolina
09.2015 - 03.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Cosmetology License - Cosmetology Education
06.2022
High School Diploma -
06.2012
Skills
- Dangerous Goods Transportation
- Delivery Instructions Verification
- Map Reading
- Truck Maneuvering
- CB Radio Communication
- Truck Cab Computer Operation
- Vehicle Service Documentation
- Adaptability and Flexibility
- Power Wrenching
- Hand Saw
- Aligning Parts
- Checking Product Quality
- Blueprints and Diagrams
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer Retention Strategies
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upselling Products and Services
- Responding to Difficult Customers
- Call Documentation
- Needs Assessment
- Upbeat and Positive Personality
- Customer Account Management
Websites
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 26 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative - Telus International
05.2021 - 08.2022
Assembly Team Lead - Volvo Cars
01.2018 - 04.2021
Customer Service Representative - T-Mobile
09.2015 - 03.2018
88M Motor Transport Operator - US Army National Guard
05.2015 - Current
Charleston Cosmetology Institute - Cosmetology License, Cosmetology Education
North Charleston High School - High School Diploma,
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