Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cyan Umbenhaur

Cranston,RI

Summary

Candidate who is reliable and organized and who successfully manages many priorities. Willingness to accept more duties in order to achieve team objectives. Genuinely interested in assisting patients in receiving the appropriate medical care by securing authorizations, scheduling treatments, and managing paperwork. Proactive and detail-oriented with strong interpersonal skills, a strong work ethic, and a flexible mindset. Competent with Epic.

Overview

1
1
year of professional experience

Work History

Barista

Seven Stars Bakery
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Barista

Starbucks
02.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Used POS system to accurately enter orders and process payments.

Patient Services Advisor

Southcoast Hospital Group
06.2022 - 10.2022
  • Handled customer service inquiries via telephone.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Epic to schedule appointments.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02.2018

Skills

  • Clinic Administration
  • Reminder Calls
  • Clinical Data Entry
  • Customer Satisfaction
  • Clerical Support
  • Customer Service and Assistance
  • Appointment Confirmation
  • Insurance Information Collection
  • Patient Care and Confidentiality
  • Appointment Scheduling
  • Customer Service

Languages

American Sign Language
Elementary

Timeline

Barista

Seven Stars Bakery
08.2023 - Current

Barista

Starbucks
02.2023 - Current

Patient Services Advisor

Southcoast Hospital Group
06.2022 - 10.2022

High School Diploma -

Penn Foster Career School

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Cyan Umbenhaur