Cyann Pace
Columbus,Ohio
Summary
Experienced administrative team member with comprehensive knowledge of medical standards, compliance requirements, and operational procedures. Skilled in problem-solving with a friendly and caring mentality, and excellent communication skills. Proficient in customer service, and inner-office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Associate
Advanced Medical Supply
05.2020 - 09.2021
- Efficiently processed orders for incontinence supplies, canes, and walkers, ensuring timely delivery to customers
- Streamlined patient check-in and check-out procedures, ensuring a smooth and positive experience.
- Verified Medicaid eligibility for patients, accurately documenting and processing claims.
- Demonstrated expertise in fitting patients for medical supplies, ensuring proper fit and
Front Desk Receptionist
EyeCareAboutYou
08.2021 - 11.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required
- Answered incoming calls, responding to inquiries from patients and other medical offices
Emergency Assistance Representative
Impact
01.2023 - 08.2024
- Assessed client eligibility based on income, ensuring accurate program entry and timely referrals.
- Conducted detailed customer interviews to identify and address specific needs, enhancing service quality
- Entered and managed client data in a computerized system, maintaining high accuracy and confidentiality.
- Referred clients to appropriate internal and external community resources, improving access to support.
Education
University of Toledo
Toledo, OH2028
Skills
- Problem solving
- Office Administration
- Leadership
- Time management
- Attention to detail
- Adaptability
- Computer Literacy
- Conflict resolution
Certification
Customer Service, Goodwill, Columbus
Timeline
Emergency Assistance Representative
Impact
01.2023 - 08.2024
Front Desk Receptionist
EyeCareAboutYou
08.2021 - 11.2022
Customer Care Associate
Advanced Medical Supply
05.2020 - 09.2021
University of Toledo