Cyann Petersen

• Developed strong relationships with clients through excellent customer service and timely responses to inquiries.
• Organized regular team meetings to discuss progress, address concerns, and celebrate successes as a unified group.
• Increased efficiency by assigning specific tasks based on individual strengths and skills among the crew members.
• Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Developed detailed plans based on broad guidance and direction.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Managed laundry sorting, washing, drying, and ironing.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Collaborated with other managers to develop effective strategies for large-scale cleaning projects.
• Fostered a culture of continuous improvement within the team by encouraging feedback and implementing changes as needed.
• Established safety protocols for the use of chemicals and equipment, reducing workplace accidents.
• Led a team of cleaners to consistently complete projects on time and within budget constraints.
• Maintained clear lines of communication between team members, fostering a cooperative work environment.
• Enhanced client satisfaction with thorough quality control checks and prompt resolution of issues.

• Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
• Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
• Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
• Handled cash transactions accurately, providing correct change and processing credit card payments securely.
• Answered guest questions and promoted special products.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.
• Processed orders and sent to kitchen employees for preparation.
• Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
• Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
• Operated headset communication system to take orders quickly and accurately from customers.
• Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
• Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
• Operated manual and electric appliances to peel, slice, and trim food.
• Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 40 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Reduced waste, implementing recycling procedures for packaging materials.

• Enhanced safety and service experience by monitoring fuel pump usage.
• Managed procurement of diesel and gas for truck stops.
• Welcomed customers upon store entry and quickly addressed their needs.
• Provided warm welcomes to customers and facilitated need assessment.
• Handled cash, check, and credit card transactions with high accuracy.
• Covered additional shifts facilitating smooth operations.
• Established trust with clients enhancing recurring sales.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Ensured cash drawer accuracy by counting money at shift start and end.
• Stocked, tagged and displayed merchandise as required.
• Handled grievances effectively to boost consumer trust.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Optimized customer experience through consistent tidying of checkout areas.

• Managed two instant jobs effectively before relocating.

• Addressed questions concerning schedule timings, seating capacity, and food offerings.
• Welcomed customers with a friendly demeanor at arrival.
• Managed phone reservations and processed to-go orders promptly.
• Ensured guests' comfort during their stay.
• Developed skills in new team members by outlining hospitality strategies and compliance standards.
• Optimized peak hour operations to ensure timely service for guests through effective coordination.
• Answered phone calls to manage order placements and provide necessary information.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Verified cleanliness and organization of storage areas and carts.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Operated electronic backpack vacuums and floor sweepers.
• Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Answered phone calls to take orders, give information and document reservations.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Opened and closed seating sections according to volume of guests.
• Advised customers about special offerings and menu items to help drive sales.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.