Summary
Overview
Work History
Education
Skills
Timeline
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Cyanna Mayes

Newport News,VA

Summary


  • Job seeker with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
  • Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

5
5
years of professional experience

Work History

Customer Solutions Specialist

Portfolio Recovery Associates
08.2021 - 01.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
  • Ensuring compliance with debt collection laws and treating customers fairly and ethically.
  • Strong Communication Skills to explain debt details, terms and consequences.
  • After 6 months in this position I was promoted to the company's legal department.

Remote Customer Service Representative

Faneuil
10.2020 - 06.2021
  • Filling out and maintaining responsive communication to customer to help solve claim issues.
  • Handling customer inquires of claims and directing them to the correct department for further assistance.
  • Navigating through multiple application portals and company systems
  • Keeping detailed records of customer interactions, issues and resolutions for personal reference and team collaboration.

Customer Service Representative

Alta Staff
05.2019 - 12.2019
  • Answering a high volume of inbound calls, helping customers apply or find suitable health insurance.
  • Maintaining a clear understanding of various services offered by the company.
  • Maintaining a positive relationship with customer to help maintain customer loyalty.

Warehouse Material Handler/Inbound Receiving Clerk

Dan Daniel Distribution Center
02.2018 - 04.2019
  • Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
  • Improved inventory management through accurate data entry and organization of materials in the warehouse.
  • After 3 months in this position I was promoted to Inbound Clerk where I prepared detailed reports on material handling activities for review by management.
  • Collaborated with team members to optimize workflow, improving overall warehouse efficiency.

Education

Medical Billing And Coding

Bryant And Stratton College
Orchard Park, NY

High School Diploma -

Denbigh High School
Newport News, VA
06.2017

Skills

  • Multitasking capabilities
  • Analytical thinking
  • Self-motivation
  • Microsoft Office proficiency
  • Computer literacy
  • Anatomy and physiology knowledge
  • Healthcare industry awareness
  • Data Entry
  • Medical Terminology
  • HIPAA Compliance
  • Organizational capabilities
  • Continuing Education

Timeline

Customer Solutions Specialist

Portfolio Recovery Associates
08.2021 - 01.2023

Remote Customer Service Representative

Faneuil
10.2020 - 06.2021

Customer Service Representative

Alta Staff
05.2019 - 12.2019

Warehouse Material Handler/Inbound Receiving Clerk

Dan Daniel Distribution Center
02.2018 - 04.2019

Medical Billing And Coding

Bryant And Stratton College

High School Diploma -

Denbigh High School

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Cyanna Mayes