Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cyasia Williams

Brooklyn,NY

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

8
8
years of professional experience

Work History

Personal Assistant

Life Care Advantage
Brooklyn, NY
05.2023 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Maintained clean and well-organized environment for client happiness and safety.

Customer Service Representative

Metro plus Health insurance
Brooklyn, NY
10.2021 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Senior Lead Teller

Apple Bank
Brooklyn, NY
11.2020 - 10.2021
  • Provided guidance and training to new tellers on banking policies, procedures, and customer service standards.
  • Verified customer identification and ensured compliance with all regulatory requirements.
  • Processed customer transactions accurately, including deposits, withdrawals, loan payments, and transfers.
  • Monitored cash levels throughout the day to ensure adequate supplies were available for customers' needs.
  • Performed account maintenance activities such as opening accounts, issuing ATM and Debit cards, ordering checks.
  • Attended weekly meetings with other branch managers to discuss operational issues and strategies for improvement.
  • Managed daily operations of teller line, ensuring compliance with bank policies and procedures.

Caretaker

NYCHA
Brooklyn, NY
04.2019 - 11.2020
  • Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
  • Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
  • Inspected buildings for signs of damage or disrepair and reported any findings to management immediately.
  • Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
  • Followed established safety procedures while performing all tasks related to caretaking duties.
  • Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.

Service Associate

Payomatic Check Cashing
Brooklyn, NY
09.2017 - 07.2019
  • Greeted customers and assessed their needs.
  • Processed customer transactions in an efficient and accurate manner.
  • Handled cash, credit card, and check payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Demonstrated product knowledge to customers by providing detailed information about products and services offered.
  • Balanced the register at the end of each shift.
  • Answered incoming calls promptly, courteously, and professionally.
  • Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs.

Cashier

Whole Food Market
Brooklyn, NY
10.2016 - 06.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Charles Churn Christian Academy
Brooklyn, NY
07-2013

Skills

  • Payment Processing
  • Product Recommendations
  • Cash Register Operation
  • Returns processing
  • Product Knowledge
  • Written and verbal communication
  • Proficient in [Software]
  • POS system operations
  • Money Handling
  • Conflict Resolution
  • Staff Training
  • Inventory Management
  • Cash Drawer Balancing
  • Organizational abilities
  • Records Maintenance
  • Cash Handling
  • Payment Collection

Timeline

Personal Assistant

Life Care Advantage
05.2023 - Current

Customer Service Representative

Metro plus Health insurance
10.2021 - 09.2023

Senior Lead Teller

Apple Bank
11.2020 - 10.2021

Caretaker

NYCHA
04.2019 - 11.2020

Service Associate

Payomatic Check Cashing
09.2017 - 07.2019

Cashier

Whole Food Market
10.2016 - 06.2018

High School Diploma -

Charles Churn Christian Academy
Cyasia Williams