Cybelle Zaldana
Cape Coral,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Application Analyst Intern
Lee County Clerk Of Circuit Court
11.2022 - 08.2023
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Created manuals and published guidelines for proper use of systems.
- Developed diagrams to describe and lay out logical operational steps.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Customer Service Representative
Mission BBQ
08.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2022
Skills
- Customer Support
- Client Relations
- Application Analysis
- Active Listening
Certification
- Excel Essential Training - Nov 15, 2022
- PowerPoint Essential Training - Nov 23, 2022
Timeline
Application Analyst Intern
Lee County Clerk Of Circuit Court
11.2022 - 08.2023
Customer Service Representative
Mission BBQ
08.2021 - 06.2022
High School Diploma -
Ida S. Baker High School
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