Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Cybil Oliver

Tampa,FL

Summary

Exprerienced project manager with extensive experience in the financial industry, specializing in driving projects from inception to completion. Proficient in project management methodologies, process optimization, and conflict resolution, I excel at fostering collaboration and mitigating risks to ensure projects are delivered on time and within budget. Skilled in enhancing workflows to boost productivity and achieve tangible business growth.

Overview

10
10
years of professional experience

Work History

PROJECT MANAGEMENT - Strategic Operations

Global Payments
09.2021 - Current
  • Directed a cross-functional regulatory compliance project involving EVO subsidiaries in Chile, Mexico, and the US, successfully meeting all pre-visit information requirements set by the Chilean financial regulator (CMF).
  • Led a compliance initiative to meet new Mexico Tax Authority regulations (April 2023), transitioning to version 4.0 of electronic invoicing software. Aligned invoice fields with customer tax certificates, resolved data collection challenges, and reconciled revenue for 2023 to expedite billing and mitigate tax risks. Established a dedicated billing team to ensure ongoing compliance and efficient invoicing operations.
  • Spearheaded the successful expansion of call center services from Mexico to Chile, overseeing the comprehensive identification, documentation, and seamless transition of all operational tasks from the Mexico team to the new team in Chile. Developed and implemented a redundancy backup plan, establishing the Mexico call center as a strategic contingency resource to ensure operational continuity.

PROJECT MANAGEMENT - Strategic Operations

EVO Payments, Inc.
09.2021 - 03.2023
  • Worked in the capacity of a Corporate Strategic Initiatives PM at EVO, leading projects in Chile, Mexico, US and Canada
  • Spearheaded the standardization of commission plans and job titles across multiple sales channels in the U.S. and Canada. Successfully established consistent frameworks, improving transparency and efficiency in compensation structures across the organization.
  • Led the development and implementation of an invoice review control system for U.S. and Canadian cost of sales invoices. Collaborated with Finance Business Partners and Cost of Sales approvers to document a robust, vendor-specific invoice review process. Introduced the Vendor Contract Approval Form as a mandatory step for all contracts, renewals, and amendments, streamlining processes and improving financial oversight.
  • Managed end-to-end Project Initiation Request (PIR) processes for North America, Latin America, and Mexico markets, maintaining databases and generating reports. Facilitated biweekly PIR meetings, coordinating agendas, minutes, and effectively communicating project status to executive stakeholders, ensuring timely approval for project progression to the "planning and analysis"
    phase.

ADMINISTRATIVE PROJECT SPECIALIST

Hillsborough County BOCC
10.2020 - 09.2021
  • Coordinated high-impact executive-level projects, utilizing advanced project management methodologies to drive strategic initiatives and achieve organizational objectives.
  • Facilitated cross-departmental collaboration by organizing and leading project meetings, generating status reports, and maintaining open communication channels to keep stakeholders informed and engaged.

ACCOUNT MANAGER

Coresential
04.2017 - 12.2019
  • Managed customer and vendor relationships through the cultivation of robust alliances with 7 key
    clients, notably including SpaceX, the largest client contributing $4mm in revenue. This involved
    proactive communication, conflict resolution, and ensuring alignment with project goals and objectives.
  • Resolved complex conflicts and escalations by implementing effective problem-solving techniques,
    enhancing client trust and maintaining high retention rates.
  • Collaborated closely with internal teams and external vendors to ensure seamless project execution, meeting client expectations and objectives on time and within budget.

MARKETING PROJECT MANAGER

Haier America
05.2014 - 03.2017
  • Proficiently juggled a portfolio of 8+ concurrent projects while orchestrating the execution of 28 trade shows annually, including the prestigious CES event.
  • Prepared and presented proposals resulting in approval to execute a $50MM rebranding project for Haier America, assuming the role of Project Lead for the Executive Team overseeing the rebranding initiative.
  • Oversaw the effective allocation and management of a $5MM marketing budget, leveraging strategic vendor relationships to drive business expansion and achieve targeted growth objectives.
  • Proactively identified lucrative opportunities and cultivated strategic partnerships, resulting in successful placement on popular television programs such as Fox's Home Free and Animal Planet's Treehouse Masters, each spanning 12 and 15 episodes, respectively.

Education

BACHELOR OF SCIENCE - Marketing, Digital Advertising, Promo, & Branding

Indiana Wesleyan University

Skills

  • Risk Management
  • Process Improvement
  • Conflict Management
  • Strategy Implementation
  • Project Management Methodologies
  • Cross-functional Team Leadership

Timeline

PROJECT MANAGEMENT - Strategic Operations

Global Payments
09.2021 - Current

PROJECT MANAGEMENT - Strategic Operations

EVO Payments, Inc.
09.2021 - 03.2023

ADMINISTRATIVE PROJECT SPECIALIST

Hillsborough County BOCC
10.2020 - 09.2021

ACCOUNT MANAGER

Coresential
04.2017 - 12.2019

MARKETING PROJECT MANAGER

Haier America
05.2014 - 03.2017

BACHELOR OF SCIENCE - Marketing, Digital Advertising, Promo, & Branding

Indiana Wesleyan University

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