To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Cyconia Clark
Pooler,GA
Summary
Overview
15
years of professional experience
Work History
The Westin Harbor Golf Resort & Spa, Savannah, GA
Loss Prevention Officer
2023.04 - Current (1 year & 5 months)
Job overview
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Completed incident reports and activity logs for accurate, current records
- Observed video surveillance systems for prompt emergency response.
Sunstate Security, Savannah, GA
Event Coordinator
2022.04 - 2023.04 (1 year)
Job overview
- Consulted with customers to determine objectives and requirements for events
- Managed administrative logistics of events planning, event booking and event promotions
- Coordinated schedules and timelines for events
- Hired, trained and supervised volunteers and support staff required for events
- Inspected event facilities to confirm conformance to customer requirements
- Organized, coordinated and deployed security events while focusing on delivering superior customer service
- Performed event coordination for larger parties and gatherings
- Managed administrative logistics of events planning, event booking, and event promotions.
Chatham County Sheriff's Office, Savannah, GA
Correctional Officer
2021.09 - 2022.04 (7 months)
Job overview
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Tracked inmates through head counts, visitor logs and scheduled activities
- Identified needed updates to correctional plans and assigned inmates to appropriate housing
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse
- Led disciplinary hearings and made recommendations for sentencing
- Observed behavior of residents individually and in groups
- Managed 50 to 170 inmates during scheduled shift
- Booked new inmates into facility and processed inmates for release.
Anne Arundel Department of Corrections, Arundel, MD
Correctional Records Clerk
2020.04 - 2021.06 (1 year & 2 months)
Job overview
- Performed clerical duties in courts of law
- Secured information for judges
- Prepared and issued court orders, including release documentation, sentencing information
- Recorded court proceeding outcomes
- Explained court procedures or forms to general public
- Recorded case dispositions, court orders
- Directed handling of paperwork from clerks' offices
- Ensured legal documents adhered to laws and court procedures
- Assisted other court personnel with case management activities
- Performed data entry
- Maintained knowledge of court/legal terminology, laws, policies, judicial processes
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Chatham County Detention Center, Savannah, GA
Correctional Officer
2018.05 - 2019.11 (1 year & 6 months)
Job overview
- Investigated illegal or suspicious activities
- Recorded daily activities
- Promoted community-centered public safety model
- Integrated security risk management practices and principles
- Demonstrated personal integrity and emotional maturity
- Demonstrated oral and written communication skills
- Worked in potentially hazardous conditions
- Used industry tools such as handcuffs, notebook computers, surveillance video recorders
- Experienced in office suite software
- Maintained clear and open communications with all facility areas to support efficient and safe operations
Dress Barn, Wichita, KS
Retail Consultant
2015.03 - 2017.11 (2 years & 8 months)
Job overview
- Resolved customer complaints
- Processed payments and maintained accurate drawers to meet financial targets
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Maintained current store, product, and promotional knowledge to drive consistent sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
Microsoft, Savannah, GA
Justice, Correctional Officer Lieutenant
2016.11 - 2017.10 (11 months)
Job overview
- Supervised and made cell assignments
- Oversaw assigned court trips for jailers, maintaining security of staff and public at all times
- Managed 10 employees and supervised 80 offenders in Juvenile Detention facility
- Coordinated shakedowns to locate and remove unauthorized items
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports
- Assigned daily tasks and responsibilities to employees and filled out daily work logs
- Supervised visitation and checked all visitors for proper identification and contraband
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps
- Exceeded customer satisfaction by finding creative solutions to problems
State of Kansas, Wichita, KS
Court Service Officer
2014.11 - 2016.07 (1 year & 8 months)
Job overview
- Created agendas and communication materials for team meetings
- Developed professional relationships with offenders through home, school, detention, and community visits
- Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning
- Counseled adult felony offenders with legal, substance abuse, mental health, employment, and personal problems
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation, and mental health programs
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol
- Participated in probable cause and revocation hearings to stay informed of relevant legal processes
Sedgwick Count, Wichita, KS
Shift Supervisor
2011.11 - 2014.11 (3 years)
Job overview
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials
- Created and improved daily operational plans including production schedules and optimizing task flows
- Kept areas clean, neat, and inspection-ready at all times to comply with product guidelines
- Collaborated with team members to improve performance and implement training updates
- Employed security and loss prevention strategies during shift to maximize safety
- Conferred with human resources to recruit, onboard, and mentor new team members
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Employed optimal safety practices resulting in zero hazards, incidents, or lost-time accidents
CCH, Wichita, KS
Technical Support Specialist
2008.08 - 2012.03 (3 years & 7 months)
Job overview
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment, or customer accounts
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Observed system functioning and entered commands to test different areas of operations
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
- Removed malware and viruses from laptops and desktop systems using specialized software
- Reviewed current hardware and software configurations and recommended modifications to increase system speed
- Communicated with customers to identify issues, walkthrough solutions, and initiate corrective actions to restore service and functionality
Department Of Corrections Sedgwick County, Wichita, KS
Control Booth Operator
2010.07 - 2011.11 (1 year & 4 months)
Job overview
- Maintained and operated control centers and inventory computers throughout detention building
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds
- Warned persons of rule infractions or violations and evicted violators from premises
- Protected entrances by scanning individuals and bags via manual, wand, or x-ray machinery
- Monitored and authorized entrance and departure of employees, visitors, and other persons
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Triaged problems quickly and provided precise and clear information while working under minimum supervision
- Wrote reports outlining incidents such as theft, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Of Corrections Sedgwick County, Wichita, KS
Correctional Officer
2010.07 - 2011.11 (1 year & 4 months)
Job overview
- Informed inmates and visitors of rules, safety, and security procedures and responsibilities
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates
- Observed and directed inmates during recreation, visits, telephone, and shower time
- Maintained daily logs of shift activity
- Received property from incoming inmates, provided receipts, and inspected items for contraband
- Applied non-violent response tools and physical restraint during problematic situations
- Promoted safety, order, and functionality of juvenile detention facility
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
Education
Savannah Technical College Savannah, GA
Associate of Applied Science from Hotel, Motel, And Restaurant Management
University Overview
Georgia Southern University Statesboro, GA
Master of Arts from Public Communication And Leadership
07.2020
University Overview
Wichita State University Wichita, KS
Bachelor of Science from Criminal Justice
05.2011
University Overview
Skills
- Management, Training Programs
- Communication Skills
- Policies
- Conflict Resolution, Processes
- Data entry, Risk
- Written communication skills
- Leadership
- Leadership Development
- Organizational skills
- Microsoft Office
- File/records maintenance
- Safety and Security Enforcement
- Inmate Management
- Central and Pod Control
- Strong Interpersonal Skills
- Crime Prevention
- Shipment Procedures
- Shrink Minimization
- CCTV Surveillance
- Safety Violations
- Internal Fraud
- Critical Thinking
- Court Hearings
Timeline
Loss Prevention Officer
The Westin Harbor Golf Resort & Spa
2023.04 - Current (1 year & 5 months)
Event Coordinator
Sunstate Security
2022.04 - 2023.04 (1 year)
Correctional Officer
Chatham County Sheriff's Office
2021.09 - 2022.04 (7 months)
Correctional Records Clerk
Anne Arundel Department of Corrections
2020.04 - 2021.06 (1 year & 2 months)
Correctional Officer
Chatham County Detention Center
2018.05 - 2019.11 (1 year & 6 months)
Justice, Correctional Officer Lieutenant
Microsoft
2016.11 - 2017.10 (11 months)
Retail Consultant
Dress Barn
2015.03 - 2017.11 (2 years & 8 months)
Court Service Officer
State of Kansas
2014.11 - 2016.07 (1 year & 8 months)
Shift Supervisor
Sedgwick Count
2011.11 - 2014.11 (3 years)
Control Booth Operator
Department Of Corrections Sedgwick County
2010.07 - 2011.11 (1 year & 4 months)
Correctional Officer
Of Corrections Sedgwick County
2010.07 - 2011.11 (1 year & 4 months)
Technical Support Specialist
CCH
2008.08 - 2012.03 (3 years & 7 months)
Savannah Technical College
Associate of Applied Science from Hotel, Motel, And Restaurant Management
Georgia Southern University
Master of Arts from Public Communication And Leadership
Wichita State University
Bachelor of Science from Criminal Justice
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