CYD BALLARD
El Paso,Texas
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Police Records Specialist
El Paso Police Department
11.2019 - Current
- Answer all incoming calls and complete non-priority police reports, forms and other necessary paperwork. Determine nature of call, verity location of call and governmental jurisdiction.
- Interview callers to gather information and advice citizens on civil, criminal and traffic laws.
- Transcribe oral statements from CAD from victims and witnesses.
- Assist with shift monitor duties by monitoring call queue board for waiting calls and make notifications to ensure coverage.
- Complete police-reports and forms including incidents, supplements and traffic reports.
- Enter motor vehicle accidents into the CRIS and create diagram based on information provided by caller. Perform TCIC/NCIC entries.
Public Safety Communicator Trainee
El Paso Fire Department
07.2019 - 11.2019
- Dispatcher trainee.
- Learning the duties of being a PD dispatcher.
- Learning ICAD System.
Site Supervisor/Security Officer
Securitas Security Services USA
09.2014 - 07.2019
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Public Safety Officer
Universal Protective Services
09.2013 - 07.2014
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
Education
Bachelor of Arts - American History
The University of Texas At El Paso
El Paso, TX05-1997
Skills
- Work prioritization
- Confidentiality handling
- Typing speed
- Records management
Timeline
Police Records Specialist
El Paso Police Department
11.2019 - Current
Public Safety Communicator Trainee
El Paso Fire Department
07.2019 - 11.2019
Site Supervisor/Security Officer
Securitas Security Services USA
09.2014 - 07.2019
Public Safety Officer
Universal Protective Services
09.2013 - 07.2014
Bachelor of Arts - American History
The University of Texas At El Paso
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